Software & Data Solutions Support

Technical Support & Client Service Contacts

Contact information by region for customers with Software & Data Solutions products which include MapInfo, Confirm, DOC1, Sagent, Spectrum, Portrait Products, EngageOne, EngageOne Video, Former Group 1 and Maponics Data Products.

AMERICAS, CANADA, CANADA FRANÇAIS

Technical Support: MapInfo, Confirm, DOC1, Sagent, Spectrum, Portrait Products, EngageOne, EngageOne Video, Former Group 1 and Maponics Data Products.
Hours: Monday–Friday from 08:00–20:00 EST, excluding US Holidays

Phone:

  • USA and Canada: 1-800-367-6950
  • Mexico: 800-284-3313
  • Brazil: 0800-761-8613
  • Colombia: 01800-518-3958
  • Peru: 0800-77298

Technical support and client service cases, knowledge, ideas & communities: support.precisely.com

Client Service:

Hours: Monday–Friday from 08:00–19:00 EST, excluding US Holidays

Phone: 1-800-367-6950
Technical support and client service cases, knowledge, ideas & communities: support.precisely.com

 

EUROPE, MIDDLE EAST, AFRICA (excluding France & Germany)

Technical Support: MapInfo, Confirm, DOC1, Sagent, Spectrum, Portrait Products, EngageOne and EngageOne Video.
Hours: Monday - Friday from 09:00–17:30 GMT, excluding UK Bank Holidays

Phone: +44 800 840 0001
Technical support and client service cases, knowledge, ideas & communities: support.precisely.com

Client Service:
Hours: Monday–Friday from 09:00–17:30 GMT, excluding UK Bank Holidays

Phone: +44 800 840 0001
Technical support and client service cases, knowledge, ideas & communities: support.precisely.com


FRANCE

Support Technique: MapInfo, DOC1, Sagent & Spectrum
Horaires: Lundi - Vendredi de 9h00 à 17h30 à l’exclusion des jours fériés

Tel: +33 (0) 1 55 93 60 00
Cas de Support technique et de service client, base de connaissance, Idées & Communautés: support.precisely.com

Service Clients:

Tel: 0800 94 94 55
Cas de Support technique et de service client, base de connaissance, Idées & Communautés: support.precisely.com

Support Technique: Portrait
Horaires: Lundi - Vendredi de 9h00 à 17h30 à l’exclusion des jours fériés UK

Tel: +44 800 840 0001
Cas de Support technique et de service client, base de connaissance, Idées & Communautés: support.precisely.com


GERMANY

Technischer Support: Spectrum & Sagent
Montag bis Donnerstag: 09:00–18:00 Uhr Freitag: 09:00–17:00 Uhr, außer an gesetzlichen Feiertagen

Telefon: +49 6151 52 02 952
Technischer Support und Kundenbetreuungsfälle, Wissen, Ideen & Communities: support.precisely.com

Technischer Support: Location Intelligence & GIS Lösungen
Montag bis Freitag: 09:00–17:00 Uhr, außer an gesetzlichen Feiertagen

Telefon: +49 6151 52 02 933
Technischer Support und Kundenbetreuungsfälle, Wissen, Ideen & Communities: support.precisely.com

Technischer Support: Portrait Produkte (zur Zeit nur in englischer Sprache)
Montag bis Freitag: 09:00–17:30 Uhr, außer an gesetzlichen Feiertage in Großbritannien

Telefon: +44 800 840 0001
Technischer Support und Kundenbetreuungsfälle, Wissen, Ideen & Communities: support.precisely.com

 

AUSTRALIA

Technical Support: All products
Hours: Monday - Friday from 08.00 - 18.00 AEST, excluding Public Holidays

Phone: 1 800 648 899
Technical support and client service cases, knowledge, ideas & communities: support.precisely.com


NEW ZEALAND

Technical Support: All products
Hours: Monday - Friday from 9:00 – 18:00 NZST, excluding Public Holidays

Phone: 0800 445 597 or +64 9 925 7611
Technical support and client service cases, knowledge, ideas & communities: support.precisely.com

Client Service, Sales and Training: Australia & New Zealand

Phone: 1 800 351 576 or +61 2 9437 6255
Technical support and client service cases, knowledge, ideas & communities: support.precisely.com


INDIA

Technical Support:
Hours: Monday - Friday from 11:00–19:30 IST, excluding Public Holidays

Phone: +91 1204778167
Technical support and client service cases, knowledge, ideas & communities: support.precisely.com

Client Service:
Hours: Monday - Friday from 11:00 - 19:30 IST, excluding Public Holidays

Phone: +91 1204778167
Technical support and client service cases, knowledge, ideas & communities: support.precisely.com


日本

テクニカルサポート
時間帯: 月 – 金曜日 09:00 - 17:00 祝祭日 を除く

Phone: +81 3 5657 1231
テクニカルサポートとクライアントサービスの事例、ナレッジ、アイデア、コミュニティ: support.precisely.com

顧客サービス
テクニカルサポートとクライアントサービスの事例、ナレッジ、アイデア、コミュニティ: support.precisely.com


SINGAPORE

Technical Support: All products
Hours: Monday - Friday from 09:00–18:00 SGT, excluding Holidays

Phone: +65 6403 3924
Technical support and client service cases, knowledge, ideas & communities: support.precisely.com

Client Service:
Technical support and client service cases, knowledge, ideas & communities: support.precisely.com


PHILIPPINES

Technical Support: All products
Hours: Monday - Friday from 09:00–18:00 PHT, excluding Holidays

Technical support and client service cases, knowledge, ideas & communities: support.precisely.com

Client Service:
Technical support and client service cases, knowledge, ideas & communities: support.precisely.com