Software & Data Solutions Support

Technical Support & Client Service Contacts

Contact information by region for customers with Software & Data Solutions products which include MapInfo, Confirm, DOC1, Sagent, Spectrum, Portrait Products, EngageOne, EngageOne Video, Former Group 1 and Maponics Data Products.

AMERICAS, CANADA, CANADA FRANÇAIS

Technical Support & Client Service: MapInfo, Confirm, DOC1, Sagent, Spectrum, Portrait Products, EngageOne, EngageOne Video, Former Group 1 and Maponics Data Products.
Hours: Monday–Friday from 08:00–20:00 EST, excluding US Holidays

Phone:

  • USA and Canada: 1-800-367-6950
  • Mexico: 800-284-3313
  • Brazil: 0800-761-8613
  • Colombia: 01800-518-3958
  • Peru: 0800-77298

Technical support and client service cases, knowledge, ideas & communities

 

EUROPE, MIDDLE EAST, AFRICA (excluding France & Germany)

Technical Support & Client Service: MapInfo, Confirm, DOC1, Sagent, Spectrum, Portrait Products, EngageOne and EngageOne Video.
Hours: Monday - Friday from 09:00–17:30 GMT, excluding UK Bank Holidays

Phone: +44 800 840 0001
Technical support and client service cases, knowledge, ideas & communities


FRANCE

Support Technique: MapInfo, Sagent & Spectrum
Horaires: Lundi - Vendredi de 9h00 à 17h30 à l’exclusion des jours fériés

Tel: 0800 94 94 55
Cas de Support technique et de service client, base de connaissance, Idées & Communautés


GERMANY

Technischer Support: MapInfo, Spectrum & Sagent
Montag bis Freitag: 09:00–17:30 Uhr, außer an gesetzlichen Feiertagen

Telefon: 0800 1804051 oder +49 211 5401 4370
Technischer Support und Kundenbetreuungsfälle, Wissen, Ideen & Communities

 

AUSTRALIA

Technical Support: All products
Hours: Monday - Friday from 08.00 - 18.00 AEST, excluding Public Holidays

Phone: 1 800 648 899
Technical support and client service cases, knowledge, ideas & communities


NEW ZEALAND

Technical Support: All products
Hours: Monday - Friday from 9:00 – 18:00 NZST, excluding Public Holidays

Phone: 0800 753 245
Technical support and client service cases, knowledge, ideas & communities


INDIA

Technical Support & Client Service:
Hours: Monday - Friday from 11:00–19:30 IST, excluding Public Holidays

Phone: +91 1204778167
Technical support and client service cases, knowledge, ideas & communities


日本

テクニカルサポート & 顧客サービス
時間帯: 月 – 金曜日 09:00 - 17:00 祝祭日 を除く

Phone: +81 3 6277 1653
テクニカルサポートとクライアントサービスの事例ナレッジアイデアコミュニティ


SINGAPORE

Technical Support & Client Service: All products
Hours: Monday - Friday from 09:00–18:00 SGT, excluding Holidays

Phone: 800 852 8088
Technical support and client service cases, knowledge, ideas & communities


PHILIPPINES

Technical Support & Client Service: All products
Hours: Monday - Friday from 09:00–18:00 PHT, excluding Holidays

Technical support and client service cases, knowledge, ideas & communities