Contact Support – Precisely Support

Case management

Our Customer and Partner portals provide the ability to self-serve via AI-powered searches and to submit, update and monitor your cases.

NEW: Severity 1 Critical Production Down issues can be reported via the portals.

Customer case form

Partner case form

Self-service registration

Need a login to raise Support cases? We now provide self-service registration to submit, update and monitor your own cases in our Customer and Partner portals.

Support is moving off phone case submissions

Precisely Support is moving fully digital, including for Severity 1 production down issues!
Please use the Customer case form or Partner case form.
You can also self-service register for access to raise a case.