Case management

Our Customer and Partner portals provide the ability to self-serve via AI-powered searches and to submit, update and monitor your cases.

Severity 1 Critical Issues must be reported by phone.

Self-service registration

Need a login to raise Support cases? We now provide self-service registration to raise and monitor your own cases in our customer portal.

Support Phone Numbers by Country

Before you call, have the following ready to make it easier for us to assist you with your query.

  1. Account details
  2. System information including versions and serial numbers,
  3. Full problem description including logs, relevant error messages, unexpected behaviors, and steps taken.
  4. Business impact of the issue.

We look forward to saying hello