For all remaining products, please submit a case via the Case Management section below.
Product Questions
Production questions can be anything from general functionality or how-to questions to system compatibility.
Our Knowledge Base contains over 20,000 articles that covers product troubleshooting and how-to scenarios. Our Knowledge base serves as an ideal answer library to search for existing questions and answers.
For anything not found without our Knowledge base, the products listed below have user forums to ask product questions. Our forums are utilized across the product user base, Precisely Product teams and Precisely Support teams.
For any product that doesn’t have a user forum and doesn’t contain your question in our Knowledge base, please submit a case via the Case Management section below.
Product Issue
Product issues are handled by our Global Technical Support team via cases. For general Support information, please see our Software Maintenance Handbook.
If you are reporting a production down incident, please refer to the Phone section below.
For all other issues, please submit a case via the Case Management section below.
Product Training
The following products have self-service and instructor-led training. Our primary training platform is PreciselyU.
Our Knowledge Base contains over 20,000 articles that covers product troubleshooting and how-to scenarios. Additional training and how-to content is also available within the Knowledge base.
A Support website account grants you access to a wide variety of content. For information on the benefits and usage of accounts, please see our Precisely Customer Community User Guide.
Account-related updates are handled by our Client Services team via cases.
To request a modification to your account, please submit a case via the Case Management section below.
General Request
If you have a general request or are unsure where to submit your request, please contact our teams via the Case Management section below.
The form above will recommend the appropriate support resources, such as the common locations below:
Community Forum
Find answers, ask questions, and connect with our community of Precisely users, developers, partners, product teams and support professionals from around the world.
Our community forums are the ideal location to discuss product functionality and how-to questions, ranging from capability questions to coding questions and anything in-between.
The Precisely Knowledge Base has more than 20,000 articles. The articles cover troubleshooting and how-to topics across the Precisely product portfolio. These articles are created and maintained by our Support Engineers.
The Knowledge base is regularly updated and refined to ensure you have access to the latest information.
Our Customer and Partner portals provide the ability to submit, update and monitor your cases. When we update the case, you’ll be notified, and you can view updates at any time.
For immediate Support needs, we offer direct phone support. You can find our Support phone numbers by country and product below.
We recommend utilizing phone support for urgent needs, such as production down incidents. For all other needs, we recommend submitting a case via our Case Management portals.