Contact Support – Precisely Support

Case management

Our Customer and Partner portals provide the ability to self-serve via AI-powered searches and to submit, update and monitor your cases.

NEW: Severity 1 Critical Production Down issues can be reported via the portals.

Customer case form

Partner case form

Self-service registration

Need a login to raise Support cases? We now provide self-service registration to submit, update and monitor your own cases in our Customer and Partner portals.

Support is moving fully digital

How to contact Precisely Support

Please raise all support cases through our online portal:

Customers: Customer case form
Partners: Partner case form

Don’t have access yet: Register here

Use the portal for every issue type, including for Severity 1 (production down).

Please note: We no longer accept new cases by email or phone.