Software & Data Solutions Support


Precisely is dedicated to providing unparalleled service and support for our customers. We’ve developed online resources to answer your questions and provide information you may need to implement solutions, share knowledge, receive training and obtain technical or client service support for our customers.

See below for product support with MapInfo, Confirm, DOC1, Sagent, Spectrum, Portrait products, EngageOne, EngageOne Video, Former Group 1 and Maponics data products.


To access support for Syncsort data infrastructure optimization, data integration & quality software products from the Syncsort Support site, click here.


Flexible programs for end users and developers using Precisely Software & Data solutions.

Video Tutorials

Watch and learn about select advanced features and offerings by product.

Product Documentation

Find the product documentation you need.

Knowledge Base

Get answers to many of your software and data questions. Our Software & Data Solutions Knowledge Base is a vast library of technical and how-to articles for our software and data products.


Review the latest industry trends and best practices to help you integrate, verify, locate, and enrich your data.

Software Subscription & Support Handbooks

The software subscription & support handbook offers detailed information on the many support options available to you.

Software & Data Marketplace

Join more than 4,000 data teams using the Software & Data Marketplace to discover, visualize and test drive the largest address centric data portfolio in the world.

Developer Hub

Enhance your existing applications, business processes or workflows, or build new ones with Location and Identity APIs.

Community Downloads

Share tools and utilities for various software products including MapInfo Pro, MapInfo MapBasic, MapXtreme and Spectrum Spatial Analyst.

MapInfo Marketplace

Find new tools and utilities that will make MapInfo Pro better than ever!

Location Intelligence Product Downloads

Our Download area contains an extensive portfolio of product evaluations, upgrades and updates, utilities and more.

Ideas Exchange

Submit your innovative ideas around Software & Data Solutions existing and future software & data offerings.

Online Forums

Connect with other users and discuss topics around your Software & Data Solution.

Case Management

Create and manage your support cases online.

Contact Software & Data Solutions Support

Contact information by region for Technical Support & Client Service.

Global Holiday Schedule

Find the observed public holidays for support in your region.