Precisely Support


Precisely is dedicated to providing unparalleled service and support for our customers. We’ve developed online resources to answer your questions and provide information you may need to implement solutions, share knowledge, receive training and obtain technical or client service support for our customers.

Syncsort Products

To access support for Assure, Connect, Ironstream, Syncsort (formerly Elevate), and Trillium software products, click here.

Software & Data Solutions Products

See below for product support with MapInfo, Confirm, DOC1, Sagent, Spectrum, Portrait products, EngageOne, EngageOne Video, Former Group 1 and Maponics data products.



Flexible programs for end users and developers using Precisely Software & Data solutions.

Online Forums

Connect with other users and discuss topics around your Software & Data Solution.

Product Documentation

Find the product documentation you need.

Knowledge Base

Get answers to many of your software and data questions. Our Software & Data Solutions Knowledge Base is a vast library of technical and how-to articles for our software and data products.


Review the latest industry trends and best practices to help you integrate, verify, locate, and enrich your data.

Software Subscription & Support Handbooks

The software subscription & support handbook offers detailed information on the many support options available to you.

Precisely Data Experience (formerly the Software & Data Marketplace)

Precisely is the global leader in data integrity. No single data provider possesses the combined experience, ability and product catalog of Precisely.

Precisely APIs

Enrich your data, and enhance your applications, business processes and workflows with dozens of powerful location & identity APIs.

MapInfo Marketplace

Find new tools and utilities that will make MapInfo Pro better than ever!

Precisely Ideas

Submit your innovative ideas around Software & Data Solutions existing and future software & data offerings.

Case Management

Create and manage your support cases online.

Contact Software & Data Solutions Support

Contact information by region for Technical Support & Client Service.

Global Holiday Schedule

Find the observed public holidays for support in your region.