Precisely Support

Effective January 14, 2026, Precisely no longer accepts case requests via email

With a focus on user experience, we’ve made several enhancements to case management on the support website. Please read the full announcement here.

Product Help

Access documentation, knowledge articles and other technical assets for your products

Get Started with Support

Everything you need to get started with Precisely Support.

Announcements

Subscribe to Precisely product announcements for email notifications on product releases

Online Forums

Connect with other users and discuss topics around your Precisely solution

Ideas

Submit your ideas around existing and future Precisely offerings

Downloads

Access and download Precisely datasets and software

Create a Case

Customer case form
Partner case form

Documentation

The single source of truth for product documentation

Precisely Education

Flexible programs for end users and partners using Precisely solutions

Precisely APIs

Enrich your data, and enhance your applications, business processes and workflows with dozens of powerful location & identity APIs

Software Maintenance Handbook

The software maintenance handbook offers detailed information on available support options

License Keys

Procure self-service keys for select Precisely products

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