Connect for Big Data – Precisely Support

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Connect for Big Data contains self-service downloads within Precisely Data Experience for user accounts with active entitlements:

Go to Precisely Data Experience.
Select My Software Products. You may be prompted for a login if not already authenticated.
Select on the product to download. Product naming conventions may slightly differ and other products may also display.
Once within a product, the latest version will be displayed by default and older versions can be selected via the Release dropdown.
Select any product file to download.

If you don't see your product or the list is empty, please raise a case via the Customer portal or Partner portal for access.

For more details, please see the Precisely Data Experience user guide.

Connect for Big Data offers self-service Emergency keys within License Keys for user accounts with active entitlements:

Go to License Keys.
Click on the "Emergency Key" link next to your product. Product naming conventions may slightly differ and other products may also display. Note that you may need to switch the Support Site dropdown above the table if you have multiple contracts.
Follow the instructions on the "Emergency Key" page to create and download your key.

For all other license requests, please raise a case via the Customer portal or Partner portal.

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