Portrait Foundation
Articles
Release Announcement for MailStream Plus v2024.12 to meet USPS price and postal changes that go into effect on Jan. 19, 2025
EngageOne Security Bundle Fails Configuration in Replica
Service Pack: SDF21PN - PTF for Ironstream for Z Service Pack v2.1.6 Includes Multiple Enhancement and Fix PTFs
EngageOne Server: The connection to the Relay-Service has been interrupted
How to remove resources to print using EngageOne Enrichment
Problem installing Advanced Search - The elesticsearch failed/wasn’t installed. - EngageOne Designer version 6.6.11.5196, Elastic Search 7.16.3
Processing a 727 MB PDF file using EngageOne Enrichment version 7.4.4; job failed due to memory issue.
Customer is processing PDF input and getting unexpected total documents using EngageOne Enrichment 7.4.2
Problem installing Advanced Search - EngageOne Designer version 6.6.11.5196, Elastic Search 7.16.3
Enhancement: SDF21PF – Support Added for All Fields Up to the v3.1 Level of z/OS in SMF Record Type 030
TLS Offloading with EngageOne Compose Server v4.4.11-R5: received error "Unauthorized Access" when trying to login after Install SP11 R5
Error: Enrichment is limited to 500 pages
Release Announcement for MailStream Plus v2024.6 to meet USPS price and postal changes that go into effect on July 14, 2024
Can you setup Multithreading using EngageOne Inform?
How to use sslpoke groovy script to test a port in EngageOne Compose Server
Unable to Configure Security Bundle for EngageOne Server
Is a silent install supported on UNIX/Linux when installing MailStream Plus?
Enhancement: SDF21P6 – Support Additional Fields for SMF Record Type 123
Service Pack: SDF21P8 - PTF for Service Pack v2.1.4 Includes Multiple Enhancement and Fix PTFs as Noted in the Issue Section
Enhancement: SDF21P2 – Support Added for Connect:Direct V6.0 - V6.3 SMF Record Type 133
Mail Piece files containing binary characters in the Address fields using EngageOne Inform
Enhancement - SDF21OO - Include Service Pack Information On Ironstream Core Reports
EngageOne Compose Express Batch Error: GEN0121A Hip loading failed,
How to run Purge for documents older than 45 days in EngageOne Server 4.4.10
Resolving error "The client and server cannot communicate, because they do not possess a common algorithm" using EngageOne Inform
The issue with the swinst.exe install script not working for the tar files (Linux install) with EngageOne Enrichment Version 7.4.3
Content from EO Content Author not visible in EO Interactive Editor
GEN0437A Custom code page missing from the from HIP file
Interactive Editor Diagnostic tracing - changing log level in log4net.config
Information about the MailStream Plus 8.4.4 Release
Content Author error when editing message content after 5.x to 6.x upgrade
Error 999 Failed to copy - when installing Designer Client in Citrix
Designer Snapshot Export Error
URL (Hyperlink) in PDF/A document in EO Designer/Generate
Presort settings to create sacks for Exceptional Dispatch using MailStream Plus
Having issue logging into EO Server initially as admin
Assigning 3-digit ZIP Codes in parameter EP TBL with overlapping ranges using MailStream Plus
Input file not found for @@DLVCT error when installing the postal reference files on Linux using MailStream Plus
Are there layouts provided for the files sent by EngageOne Inform OnDemand
EngageOne Server: Synchronizing Solr to LDAP
COBOL FILE STATUS=93 FILE and COBOL FILE STATUS=42 on Windows job using MailStream Plus
No text colour options for carousel interaction in Communicate Chat
Is it possible to insert a hyperlink using the EngageOne Interactive Editor
Adding functionality to an EngageOne Communicate Account
EngageOne Compose Designer Support for Fallback Fonts in HTML
Release Announcement for MailStream Plus v2024.12 to meet USPS price and postal changes that go into effect on Jan. 19, 2025
EngageOne Security Bundle Fails Configuration in Replica
Service Pack: SDF21PU - PTF for Ironstream for Z Service Pack v2.1.7 Includes Multiple Enhancement and Fix PTFs
Enhancement: SDF21PQ - Support Additional DB2 V12 and V13 Fields for IFCIDs 2,3, and 148
Getting Google KMZ/KML attribute data into MapInfo Pro
How to change the logging level in EngageOne Server
EngageOne Server: LDAP synch with AM slow
EngageOne Admin-services fails with AppDyanamics
Service Pack: SDF21PN - PTF for Ironstream for Z Service Pack v2.1.6 Includes Multiple Enhancement and Fix PTFs
EngageOne Server: The connection to the Relay-Service has been interrupted
How to remove resources to print using EngageOne Enrichment
Problem installing Advanced Search - The elesticsearch failed/wasn’t installed. - EngageOne Designer version 6.6.11.5196, Elastic Search 7.16.3
Processing a 727 MB PDF file using EngageOne Enrichment version 7.4.4; job failed due to memory issue.
Customer is processing PDF input and getting unexpected total documents using EngageOne Enrichment 7.4.2
Problem installing Advanced Search - EngageOne Designer version 6.6.11.5196, Elastic Search 7.16.3
Enhancement: SDF21PF – Support Added for All Fields Up to the v3.1 Level of z/OS in SMF Record Type 030
TLS Offloading with EngageOne Compose Server v4.4.11-R5: received error "Unauthorized Access" when trying to login after Install SP11 R5
Error: Enrichment is limited to 500 pages
Release Announcement for MailStream Plus v2024.6 to meet USPS price and postal changes that go into effect on July 14, 2024
Can you setup Multithreading using EngageOne Inform?
How to use sslpoke groovy script to test a port in EngageOne Compose Server
Unable to Configure Security Bundle for EngageOne Server
Is a silent install supported on UNIX/Linux when installing MailStream Plus?
Enhancement: SDF21P6 – Support Additional Fields for SMF Record Type 123
Service Pack: SDF21P8 - PTF for Service Pack v2.1.4 Includes Multiple Enhancement and Fix PTFs as Noted in the Issue Section
Enhancement: SDF21P2 – Support Added for Connect:Direct V6.0 - V6.3 SMF Record Type 133
Mail Piece files containing binary characters in the Address fields using EngageOne Inform
Enhancement - SDF21OO - Include Service Pack Information On Ironstream Core Reports
EngageOne Compose Express Batch Error: GEN0121A Hip loading failed,
Does MailStream Plus use the DSF2 file to qualify for Carrier Route?
Enhancement: SDF21OE - Add Current Time to Connection Related Messaging
EngageOne Server Purge for Clustered Environment
EngageOne Server SOLR dashboard not displaying after upgrade to Java 11
Enhancement: SDF21O7 - DFSORT SMF Record Type 16 Enhancements for ZSORT
How to run the Enrichment setup.exe steps manually for z/OS install
How to run Purge for documents older than 45 days in EngageOne Server 4.4.10
Resolving error "The client and server cannot communicate, because they do not possess a common algorithm" using EngageOne Inform
The issue with the swinst.exe install script not working for the tar files (Linux install) with EngageOne Enrichment Version 7.4.3
Error MSPSWD00 E 0008: Mail Piece cannot be mailed as PSLW ZIP: ##### using MailStream Plus
Information about the MailStream Plus 8.4.5 Release
EngageOne Server Security bundle config fails on replica node - SSL Handshake Error
EngageOne Server Security Bundle Configure fails with 'No signature of method' error
EngageOne Vault Zero Page DRP
Content Author failed due to the following error: Failed to build resource pack
Content from EO Content Author not visible in EO Interactive Editor
GEN0437A Custom code page missing from the from HIP file
Interactive Editor Diagnostic tracing - changing log level in log4net.config
Admin page for EO Compose does not work after upgrade
DOC1GEN fails with error GEN0149A AFP GAD buffer overflow, try increasing size of GAD record size
MailStream Plus v8.4.4 S01 Patch Release information
Portrait Dialogue 6.2 Support on Windows Server 2016
Elimination of the use of Sacks for Periodical Flats and Marketing Mail Flats
EngageOne Compose Server Config Fails With 'Connection Refused' Message
Information about the MailStream Plus 8.4.4 Release
Content Author error when editing message content after 5.x to 6.x upgrade
Error 999 Failed to copy - when installing Designer Client in Citrix
How to Shade Every Other Row in a Transaction Table in EngageOne Designer
Will MailStream Plus allow USPS Marketing Mail Flats in EMM trays
MailStream Plus v8.4.3 S03 – Software Patch Release
EngageOne Content Author Browser Support
How is MailStream Plus supporting the USPS Oct. 6, 2024 thru Jan. 19, 2025 temporary price increase for Commercial Parcels
Have EngageOne Enrichment 7.4.2 or 7.4.1 been tested for z16 compatibility
Designer Snapshot Export Error
URL (Hyperlink) in PDF/A document in EO Designer/Generate
Presort settings to create sacks for Exceptional Dispatch using MailStream Plus
Updating an External Document object in EngageOne Compose Designer
Does Precisely Provide Fonts for EngageOne Designer upon request?
MailStream Plus v8.4.3 S01 – Software Patch Release
MailStream Plus v8.4.3 S02 – Software Patch Release
How to check for the latest version of an EO product and End/Level of support
Information about the MailStream Plus 8.4.3 Release
Having issue logging into EO Server initially as admin
Assigning 3-digit ZIP Codes in parameter EP TBL with overlapping ranges using MailStream Plus
Input file not found for @@DLVCT error when installing the postal reference files on Linux using MailStream Plus
EngageOne Compose Designer - Error when publishing a HIP file - "The directory name is invalid."
MailStream Plus v8.4.2 C01 – Software Patch Release
./acushare: No such file or directory using MailStream Plus on Linux
Resolving the MAIL360 Server Error: Unable to allocate serial numbers
How often does the EngageOne Inform Hub server send updates for Confirm or ACS data from the USPS
Installing security replica on EngageOne Server to disable TSLv1 on cluster environment
Are there layouts provided for the files sent by EngageOne Inform OnDemand
EngageOne Server: Synchronizing Solr to LDAP
COBOL FILE STATUS=93 FILE and COBOL FILE STATUS=42 on Windows job using MailStream Plus
Checking a license on UNIX/Linux using MailStream Plus
Confirm scans have a slow processing time frame using EngageOne Inform
ERROR E0001 when calling MAIL360 GetRange for Mailer ID 123456 Connector: imbcomm/libcurl error: couldn't connect to host using MailStream Plus
Populating the subkeywords MLRNAM and MLRAD* on REPORT MANIFEST using MailStream Plus
Mac Batch Certification and MailStream Plus
Changes to the PDX Download URLs for Jan 2022
No text colour options for carousel interaction in Communicate Chat
Is it possible to insert a hyperlink using the EngageOne Interactive Editor
Adding functionality to an EngageOne Communicate Account
Information about the MailStream Plus 8.4.2 Release
Is Finalist 9.2 compatible with EngageOne Enrichment 7.4.1
Is it possible to disable the security pop-up when clicking edit communication in EngageOne Interactive in Google Chrome?
Link to ForgeRock article no longer works in EngageOne Server Installation guide
Unable to copy elements between Chat Bots in EngageOne Communicate
The difference between DOC1MAKE and Key Map Generator in EngageOne Designer
Is there a way to check off the Political Campaign Mailing and Official Election Mail boxes on the Postage Statements using MailStream Plus
Resolve why the STID is invalid for a Full Service IMb job in the IMBOUT parameter using MailStream Plus
Using IMBSER parameter in MailStream Plus with IMBOUT and optionally IMBINB to manually generate the IMb serial numbers.
How do the parameters IMBOUT, IMBCTL, and IMBSER work together with IMpb serial numbers, and Shipping Services File serial number using MailStream Plus
How to populate the Mail.dat Field Code CCR-1002 with the 2-byte codes for Incentives, Contents, and Fees using MailStream Plus
Changing the Mail.dat version generated by MailStream Plus
Release Announcement for MailStream Plus v2024.12 to meet USPS price and postal changes that go into effect on Jan. 19, 2025
What platforms are supported for MailStream Plus and Mail360 Manager
When you pass a locale key into MailStream Plus (MSP) using DRPKEY/PLTKEY parameter it drops off the first byte
How can MailStream Plus be used to identify pieces based on the Pallet, or Tray/Sack, or Bundle levels they are presorted into
How is MailStream Plus supporting the USPS Oct. 6, 2024 thru Jan. 19, 2025 temporary price increase for Commercial Parcels
Are there parameter options for handling invalid ZIP Code pieces using MailStream Plus
How to generate unique container serial numbers using MailStream Plus
Width and Height entry fields do not allow decimal places in EngageOne Keymap Generator
Which versions of EngageOne Server are compatible with templates from V6.x of EngageOne Designer?
Volume control and quality selection button does not work in Internet Explorer full screen for EngageOne Video
Video play with string of {{VIDEO_UFRAME}} for On-Premises deployed project in EngageOne Video
Using comma as decimal separator for width and height entry in EngageOne Keymap Generator
Unable to update existing output variable in EngageOne Server
Typing Ctrl-Backspace within editable text allows deletion of the adjacent non-editable text in EngageOne Designer
Troubleshooting DOC1GEN crashes in EngageOne Generate
There was a problem creating your access request in EngageOne Video
Resolve error - Unrecognised Guid Format - when trying to open any coded page fonts in Designer
Templates containing editable text within Paragraph renders incorrect output in EngageOne Generate
Template offset in PostScript is different value after upgrade in EngageOne Server
Enhancement: SDF21PF – Support Added for All Fields Up to the v3.1 Level of z/OS in SMF Record Type 030
Service Pack: SDF21P8 - PTF for Service Pack v2.1.4 Includes Multiple Enhancement and Fix PTFs as Noted in the Issue Section
Enhancement: SDF21P6 – Support Additional Fields for SMF Record Type 123
Enhancement: SDF21P2 – Support Added for Connect:Direct V6.0 - V6.3 SMF Record Type 133
Enhancement - SDF21OO - Include Service Pack Information On Ironstream Core Reports
EngageOne Enrichment - supported versions
Service Pack: SDF21PN - PTF for Ironstream for Z Service Pack v2.1.6 Includes Multiple Enhancement and Fix PTFs
Resolving "Parameter does not exist" error in Portrait Dialogue after an upgrade
Resolve "unable to move file xxxxxxx from 'filestore' to DOC1 WorkcenterLOCALCACHE folder" when opening an object in EngageOne Designer
Resolve text from page being passed to DSC comment in output from 6.6 DOC1GENERATE
Resolve performance issue for Portrait Explorer and Portrait Interaction Optimizer (TFS-34861) on Portrait HQ
Resolve java.lang.OutOfMemoryError: unable to create new native thread when creating/submitting workItem in EngageOne
Resolve issue where a user is unable to delete an unwanted image in EngageOne Designer
Resolve "failed to build crosstab" error when creating a selection in Portrait Explorer
Resolve error message "Cannot load module libicuuc.so" when installing EngageOne Enrichment version 7 on AIX
Resolve error "Requested variable not found" during composition phase in EngageOne Server
Resolve error 'An error has occurred. If this problem persists, please contact support' occurred in EngageOne Content Author
Resolve error "Active Content exists in another folder" occurs when updating Active Content in EngageOne
Resolve disappearing text in page set up in EngageOne Designer 6.2.55.0
Resolve conversion from string to currency incorrectly used the Number format settings in EngageOne Designer
Resolve certain Romanian accented characters not appearing in PDF output from EngageOne Generate for specific fonts
Resolve XML Report File encoding mismatch in EngageOne Server
Resolve Visual Engineer Compare Utility not working as expected in EngageOne Enrichment (formerly known as StreamWeaver)
Resolve Verisign certificate expiry in EngageOne suite of products
Resolve Streamweaver PDF image only deleted from first page
Resolve Streamweaver - Engine crashes when adding image to a PDF output stream
Resolve Search feature using document class not working in EngageOne Server v4.x
Resolve SMS queue overloading with too many requests in EngageOne Digital Delivery
Resolve Page processing for multiple output devices in EngageOne Designer.
Resolve PDF delete field not behaving as expected in Streamweaver
Resolve NullPointerException error when importing Active Content in EngageOne Server
Resolve 'GEN0114A The HIP file is invalid' error for publication containing Multiple External Document PDFs in EngageOne Designer
Resolve GEN0036A 'Image Metric Not Found' error in EngageOne Generate
Resolve "Foreign Key Constraint" exception when importing snapshot in EngageOne Designer
Resolve Error "com.g1.ocm.api.VideoAssociationsException" when trying to export template or active content in EngageOne Server
Resolve Error 'Unable to cast object of the type' when Publishing Template in EngageOne Designer
Resolve EngageOne Video EOV duplicate share notifications from mypbvideo.com
Resolve EngageOne 3.1.2.26025.26. Updating keymaps does not add keys for new images in the KeyEntry on active-drive
Resolve Clickable Image having incorrect URL in output file in EngageOne Generate
Using JSON file to configure data layout and what shown on the Live Visits and All Visits pages in EngageOne Video
Request information on upgrade EngageOne version 5.4 from XP to Windows 7
Prompt displaying incorrectly in EngageOne Interactive Active X Editor
Portrait HQ: Performance patch for Portrait Explorer and Portrait Interaction Optimizer (TFS-34975)
Portrait HQ - Error 27506. Error executing SQL script PortraitDWSchema.sql during upgrade of Portrait Data Warehouse database
Output font format True Type (DOF) from EngageOne Generate on ZOS has incorrectly structured record when wrap occurs
Output devices availability in EngageOne Designer for version 4, 5, and 6
Output Variables Not Properly Resolved During Runtime For "Attachment Name" Field and "Inclusion Condition" Under E-Messaging Delivery Channel
LEM0040A error when running V4.5 DOC1EMFE
Item in a branched strand taking an exceptionally long time to open in EngageOne Designer
Issues with custom code in Portrait Dialogue
Internal error #2 occurred when trying to access the Document file '###'; you may be unable to continue or save work in EngageOne Designer
Incorrect output generated by EngageOne Generate when updating publishable active content
Incorrect banner page count in PostScript in EngageOne Enrichment
Is there a way to check off the Political Campaign Mailing and Official Election Mail boxes on the Postage Statements using MailStream Plus
Resolve why the STID is invalid for a Full Service IMb job in the IMBOUT parameter using MailStream Plus
Using IMBSER parameter in MailStream Plus with IMBOUT and optionally IMBINB to manually generate the IMb serial numbers.
How do the parameters IMBOUT, IMBCTL, and IMBSER work together with IMpb serial numbers, and Shipping Services File serial number using MailStream Plus
How to populate the Mail.dat Field Code CCR-1002 with the 2-byte codes for Incentives, Contents, and Fees using MailStream Plus
Changing the Mail.dat version generated by MailStream Plus
Release Announcement for MailStream Plus v2024.12 to meet USPS price and postal changes that go into effect on Jan. 19, 2025
What platforms are supported for MailStream Plus and Mail360 Manager
When you pass a locale key into MailStream Plus (MSP) using DRPKEY/PLTKEY parameter it drops off the first byte
How can MailStream Plus be used to identify pieces based on the Pallet, or Tray/Sack, or Bundle levels they are presorted into
How is MailStream Plus supporting the USPS Oct. 6, 2024 thru Jan. 19, 2025 temporary price increase for Commercial Parcels
Are there parameter options for handling invalid ZIP Code pieces using MailStream Plus
How to generate unique container serial numbers using MailStream Plus
Width and Height entry fields do not allow decimal places in EngageOne Keymap Generator
Which versions of EngageOne Server are compatible with templates from V6.x of EngageOne Designer?
Volume control and quality selection button does not work in Internet Explorer full screen for EngageOne Video
Video play with string of {{VIDEO_UFRAME}} for On-Premises deployed project in EngageOne Video
Using comma as decimal separator for width and height entry in EngageOne Keymap Generator
Unable to update existing output variable in EngageOne Server
Typing Ctrl-Backspace within editable text allows deletion of the adjacent non-editable text in EngageOne Designer
Troubleshooting DOC1GEN crashes in EngageOne Generate
There was a problem creating your access request in EngageOne Video
Resolve error - Unrecognised Guid Format - when trying to open any coded page fonts in Designer
Templates containing editable text within Paragraph renders incorrect output in EngageOne Generate
Template offset in PostScript is different value after upgrade in EngageOne Server
Enhancement: SDF21PF – Support Added for All Fields Up to the v3.1 Level of z/OS in SMF Record Type 030
Service Pack: SDF21P8 - PTF for Service Pack v2.1.4 Includes Multiple Enhancement and Fix PTFs as Noted in the Issue Section
Enhancement: SDF21P6 – Support Additional Fields for SMF Record Type 123
Enhancement: SDF21P2 – Support Added for Connect:Direct V6.0 - V6.3 SMF Record Type 133
Enhancement - SDF21OO - Include Service Pack Information On Ironstream Core Reports
Enhancement: SDF21OE - Add Current Time to Connection Related Messaging
Switching from User to Visit report on Dashboard in EngageOne Video
Streamweaver - Unable to process more than 508 files with 6.6.2 (now called "EngageOne Enrichment")
Streamweaver - PDF add 2D (and other) Bar-Code(s) is incorrect
How to delete text field and replace with 00 instead of deleting in Streamweaver
Skipping Interaction Card using skipToChapter function in EngageOne Video
EngageOne Enrichment - supported versions
Service Pack: SDF21PN - PTF for Ironstream for Z Service Pack v2.1.6 Includes Multiple Enhancement and Fix PTFs
Resolving "Parameter does not exist" error in Portrait Dialogue after an upgrade
Resolve "unable to move file xxxxxxx from 'filestore' to DOC1 WorkcenterLOCALCACHE folder" when opening an object in EngageOne Designer
Resolve text from page being passed to DSC comment in output from 6.6 DOC1GENERATE
Resolve performance issue for Portrait Explorer and Portrait Interaction Optimizer (TFS-34861) on Portrait HQ
Resolve java.lang.OutOfMemoryError: unable to create new native thread when creating/submitting workItem in EngageOne
Resolve issue where a user is unable to delete an unwanted image in EngageOne Designer
Resolve "failed to build crosstab" error when creating a selection in Portrait Explorer
Resolve error message "Cannot load module libicuuc.so" when installing EngageOne Enrichment version 7 on AIX
Resolve error "Requested variable not found" during composition phase in EngageOne Server
Resolve error 'An error has occurred. If this problem persists, please contact support' occurred in EngageOne Content Author
Resolve error "Active Content exists in another folder" occurs when updating Active Content in EngageOne
Resolve disappearing text in page set up in EngageOne Designer 6.2.55.0
Resolve conversion from string to currency incorrectly used the Number format settings in EngageOne Designer
Resolve certain Romanian accented characters not appearing in PDF output from EngageOne Generate for specific fonts
Resolve XML Report File encoding mismatch in EngageOne Server
Resolve Visual Engineer Compare Utility not working as expected in EngageOne Enrichment (formerly known as StreamWeaver)
Resolve Verisign certificate expiry in EngageOne suite of products
Resolve Streamweaver PDF image only deleted from first page
Resolve Streamweaver - Engine crashes when adding image to a PDF output stream
Resolve Search feature using document class not working in EngageOne Server v4.x
Resolve SMS queue overloading with too many requests in EngageOne Digital Delivery
Resolve Page processing for multiple output devices in EngageOne Designer.
Resolve PDF delete field not behaving as expected in Streamweaver
Resolve NullPointerException error when importing Active Content in EngageOne Server
Resolve 'GEN0114A The HIP file is invalid' error for publication containing Multiple External Document PDFs in EngageOne Designer
Resolve GEN0036A 'Image Metric Not Found' error in EngageOne Generate
Resolve "Foreign Key Constraint" exception when importing snapshot in EngageOne Designer
Resolve Error "com.g1.ocm.api.VideoAssociationsException" when trying to export template or active content in EngageOne Server
Resolve Error 'Unable to cast object of the type' when Publishing Template in EngageOne Designer
Resolve EngageOne Video EOV duplicate share notifications from mypbvideo.com
Resolve EngageOne 3.1.2.26025.26. Updating keymaps does not add keys for new images in the KeyEntry on active-drive
Resolve ERROR 18090 in EngageOne Vault when loading documents
Resolve ERROR 17896 corrupted index cache entry detected in EngageOne Vault
Resolve Delivery Item not deleted in DeleteDeliveryItem web service in EngageOne Server
Resolve Clickable Image having incorrect URL in output file in EngageOne Generate
Using JSON file to configure data layout and what shown on the Live Visits and All Visits pages in EngageOne Video
Request information on upgrade EngageOne version 5.4 from XP to Windows 7
Prompt displaying incorrectly in EngageOne Interactive Active X Editor
Portrait HQ: Performance patch for Portrait Explorer and Portrait Interaction Optimizer (TFS-34975)
Portrait HQ - Error 27506. Error executing SQL script PortraitDWSchema.sql during upgrade of Portrait Data Warehouse database
Troubleshooting problems in Portrait Explorer
Portrait Dialogue - Error when saving selections: "Record not found or changed by another user"
PDF output from Doc1Generate V6.x not displaying correctly on portable devices (iPad, iPhone, Android)
Output font format True Type (DOF) from EngageOne Generate on ZOS has incorrectly structured record when wrap occurs
Output devices availability in EngageOne Designer for version 4, 5, and 6
Output Variables Not Properly Resolved During Runtime For "Attachment Name" Field and "Inclusion Condition" Under E-Messaging Delivery Channel
ORA-02291 - Integrity constraint error when trying to upload Active Content to EngageOne Server
Missing underline in AFP output in EngageOne Designer
Missing resources due to Purge when using EngageOne Server 4.4
Misalignment of Hex values against data values in EngageOne Enrichment
Legacy data import producing incorrect results for a repeating field
Learning about the InkJet file that can be produced with the POSTIJ parameter using MailStream Plus
LEM0040A error when running V4.5 DOC1EMFE
Item in a branched strand taking an exceptionally long time to open in EngageOne Designer
Issues with custom code in Portrait Dialogue
Internal error #2 occurred when trying to access the Document file '###'; you may be unable to continue or save work in EngageOne Designer
Incorrect output generated by EngageOne Generate when updating publishable active content
Incorrect banner page count in PostScript in EngageOne Enrichment
IO Error when merging PostScript files containing images in EngageOne Enrichment
How to upgrade system to a later release of the software Portrait Foundation,
How to update License Key for EngageOne Designer and EngageOne Enrichment when migrating to another server
Resolve Portrait Dialogue: ORA-01591: lock held by in-doubt distributed transaction string
Error "org.xml.sax.SAXParseException: The entity name must immediately follow the '&' in the entity reference" in EngageOne Digital Delivery
Ensuring zip code 11111 (or other invalid ZIP Codes) are not being treated as valid using MailStream Plus
'The partner transaction manager has disabled its support for remote/network transactions' message in EngageOne Inform
Error "The install4j wizard could not find a Java (TM) Runtime Environment" when installing OpenEDMS
"Could not convert socket to TLS" and "Unable to find valid certification path to requested target" Error Messages When Resetting User Password
How to Resolve Microsoft Distributed Transaction Coordinator (MSDTC) error in Portrait Dialogue
How to understand 'HTTP/1.1 500 Internal Server Error' in EngageOne Server
Doc1 Designer: Error "Cannot insert duplicate key" and Primary Key Violation with PK_ExternalItemUsage while publishing HIP
Characters showing as question marks
Resolve "An error occurred during the processing of a configuration file required to service this request" in EngageOne Content Author 6.0
Resolve error "the server process could not be started because the configured identity is incorrect" in Potrait Visual Dialogue
Error 'The server process could not be started because the configured identity is incorrect' while trying to sign in to Visual Dialogue
How to resolve installation fails for Microsoft SQL CLR Types in EngageOne Content Author
Error "java.net.BindException: Address already in use: connect" in EngageOne Vault
Resolve "The SELECT permission was denied" error when starting Tomcat for EngageOne Digital Delivery
'Cannot Open Backup Device 'c:*.dbk' Operating system error 5(Access is Denied)' message on SQL Server with EngageOne® Designer
Determining the difference between MM and EMM, T, H, and E trays in letter mailings and when are each used using MailStream Plus
'A font package is required to correctly display the page' message in EngageOne Designer
Resolve COBOL file status 37 error (with Postal Reference Files or other files) in MailStream Plus
Resolve issue where an exception is thrown when trying to access an object opened by other user in EngageOne Designer
How to increase the Send and Recieve timeout in Web.config file in Portrait HQ
Resolve "an invalid character was found in text content' error when opening a report in Report Portal and when launching Message Designer in Portrait Dialogue
Resolve error "A file I/O error occurred. Possible causes of this error may include insufficient disk space, user permissions problem, or time-out." in EngageOne
Error: "The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: SQL Server returned an incomplete response. The connection has been closed."
Solve "ERROR 80021: unable to open the service control manager, error [5]" in EngageOne Vault
Error Could not load file or assembly 'Microsoft.ReportViewer.WebForms' message in Content Author
Error 'ORA:02292:integrity constraint violated - child record is found' is observed while deleting a 'User' in Dialogue Admin
Resolve error "WTRN0037W: The transaction service encountered an error on an xa_recover operation. Error code is: XAER_RMERR" in EngageOne
'The HTTP request is unauthorized with client authentication scheme' message in Portrait Dialogue
How to find the locale key/USPS Facility Drop Site Key information to populate the MailStream Plus DRPKEY and PLTKEY sub keywords
Saving attachments in SOAP UI generated by SOAP Request XML
Resolve error "SEVERE: Exception sending context initialized event to listener instance of class com.g1.emessaging.webapp.listener.StartupListener" in EngageOne Digital Delivery, formerly eMessaging
Enable 32-bit application support in Internet information Services Manager in Portrait Dialogue
error: COBOL FILE STATUS=97 FILE=MSWKWK (or other files) FUNCT=OPEN I-O EXT FILE NM=MSWKWK using MailStream Plus
Resolving "The RPC server is unavailable", "Access is denied"," Interface not supported", "The remote procedure call failed", "The remote procedure call failed and did not execute"
'The procedure entry point ucrtbase.terminate could not be located in the dynamic link library' message observed in Portrait Dialogue
Vulnerability arising from exposed Java RMI port 1099 on EngageOne Server
Error "There is insufficient free space on disk volume 'c:' to create the database" when restoring EngageOne Designer database
Resolving *** ERROR *** Invalid Informed Delivery Split xxxxxxx - P ATTR x using MailStream Plus
Fatal SSH error With EDGE client - "Couldn't agree on a client-to-server cipher"
Adding Carriage Return/Line Feed (CR/LF) in QR code/Barcode in EngageOne Designer
Resolve error "service terminated with service-specific error incorrect function" while starting Quadstone portal websrver qp2.2A in Portrait SSA
Error "Unable to connect to the database. Login failed for user 'DOC1Login" in EngageOne Designer
URL and email domain for users of the Precisely Data Experience and whitelisting
'SSL Certificate add failed, Error: 183' message observed in EngageOne Inform
Resolve error operation cannot be performed on database "mail360dm" because it is involved in a database mirroring session when upgrading Mail360 Data Manager/EngageOne Delivery Audit/EngageOne Inform
Error: "no character data is allowed in content model" during XML import in EngageOne Designer
Raising a software or data enhancement request
How to resolve application hangs/freezes, "access violation", and "APPCRASH" event log errors in Portrait Dialogue
Resolve ERROR: “Item has already been added. Key in dictionary: 'X' Key being added: 'X'”
'org.xml.sax.SAXParseException: src-resolve: Cannot resolve the name' message in EngageOne Server
'java.sql.SQLException: Invalid argument(s) in call' message while Batch execution in EngageOne Server
Resolve 'Something went wrong :: javax.mail.MessagingException: Exception reading response' in EngageOne Digital Delivery (formerly E-Messaging)
Error "An add-on for this website failed to run" in EngageOne Interactive Editor (EngageOne Server)
Setting the Language using environment variable LC_ALL and LANG in UNIX OS in EngageOne Generate
"Missing Shortcut Windows is searching for ..." or "The system cannot find the file specified" type errors in MailStream Plus on Windows
Resolving the error: ABEND=S222 U0000 REASON= 00000000 using Mail360 Manager on z/OS
Error: 'The system cannot find the batch label specified - append_lib' in EngageOne Server when running NA Batch
Resolve error 'ORA-06650: line 1, column 7: PLS-00201:identifier 'domain:procedure' must be declared' in Portrait Dialogue
Portrait Miner : "java.io.IOException: There is not enough space on the disk" error running a build script
'Import of Microsoft Distributed Transaction Coordinator (MS DTC) transaction failed' message in Portrait Dialogue
Resolve error "Program received signal SIGSEGV, Segmentation fault." in EngageOne Vault
EngageOne. Synchronous request/response of deliverDocument webservice with use of FAX output channel
How to resolve error 'The client version you are using does not match the server version' in Portrait Miner
Error "Sys.WebForms.PageRequestManagerServerErrorException: An unknown error occurred while processing the request on the server" in EngageOne ContentAuthor
" unable to process JSON com.fasterxml.jackson.core.JsonParseException: Unexpected character ('<' (code 60))" error when submitting document in EngageOne Server
"Unknown object type 'SEQUENCE' used in a CREATE, DROP, or ALTER statement." message in EngageOne Server 4.4.x
Portrait Dialogue - DCOM Error 1053 attempting to start the service srvcMHDialog with arguments
Resolve error 'Failed to connect to server' while running create database script in Portrait Explorer
How to Send SMS or email with URLs as text, not a hyperlink
MailStream Plus- Standard Mail- Why might a smaller Carrier Route not get the High-Density (HD) or High-Density Plus (HDP) rates
Resolve '403 - Forbidden: Access is denied' while accessing Num Server Web
Encryption of Password in web.xml during the SSL implementation in Vault server
Error 'ORA-02049: timeout: distributed transaction waiting for lock' in Portrait Dialogue
Error: USER COMPLETION CODE=4083 REASON CODE=00000004 using MailStream Plus on z/OS
EngageOne :Error ORA-1691 unable to extend lobsegment XXXXXXX.SYS_LOB005$$ by 1024 in tablespace XXXXX
How do you contact the USPS PostalOne! HelpDesk
Resolving error ABEND CODE=U4083 REASON=00000004 CEE0374C CONDITION=CEE3206S using testing Mail360 Manager IVPFILE test job
How to resolve E COBOL FILE STATUS=35 FILE=MSRFDC FUNCT=OPEN EXT FILE NM=MSRFDC (or other files) using MailStream Plus
URL links not working on Apple iOS when using PDF output from EngageOne Designer
Securing port 4444 on the Security bundle as part of EngageOne Server
Resolve "GET request for "http://xxxxxxx:8082/OpenAM/json/EngageOne/groups/groupname" resulted in 404 (Not Found); invoking error handler" after install of EngageOne Server v4.4.4
Resolve error "The application was unable to start correctly (0xc0000142). Click OK to close the application" in DOC1 Designer
COBOL File Status 93 error on MSMDSFB file (or other files) in MailStream Plus
Difference between LDAP and OpenLDAP within EDGE
'Token StartElement in state EndRootElement would result in an invalid XML document.' message in EngageOne Designer
How to use AFPDS Tagged Logical Elements (TLEs) in DOC1 Designer
Perpetual licenses and maintenance contract
MailStream Plus - How to setup the Mail.dat .CCR file for USPS incentives and promotions
How to configure ports for DTC to Work Through a Firewall with Portrait Dialogue
".WebApplicationException: HTTP 401 Unauthorized" error in EngageOne Server
Resolve issue where a PDF with no content gets generated as a result of 'PreviewDocument' Web Service call in EngageOne
Resolve issue where an exception is thrown when trying to access an object opened by other user in EngageOne Designer
How to increase the Send and Recieve timeout in Web.config file in Portrait HQ
Resolve "an invalid character was found in text content' error when opening a report in Report Portal and when launching Message Designer in Portrait Dialogue
Resolve error "A file I/O error occurred. Possible causes of this error may include insufficient disk space, user permissions problem, or time-out." in EngageOne
Error: "The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: SQL Server returned an incomplete response. The connection has been closed."
Solve "ERROR 80021: unable to open the service control manager, error [5]" in EngageOne Vault
Resolve error "SEVERE: Exception sending context initialized event to listener instance of class com.g1.emessaging.webapp.listener.StartupListener" in EngageOne Digital Delivery, formerly eMessaging
Enable 32-bit application support in Internet information Services Manager in Portrait Dialogue
error: COBOL FILE STATUS=97 FILE=MSWKWK (or other files) FUNCT=OPEN I-O EXT FILE NM=MSWKWK using MailStream Plus
Resolving "The RPC server is unavailable", "Access is denied"," Interface not supported", "The remote procedure call failed", "The remote procedure call failed and did not execute"
URL and email domain for users of the Precisely Data Experience and whitelisting
'SSL Certificate add failed, Error: 183' message observed in EngageOne Inform
Resolve error operation cannot be performed on database "mail360dm" because it is involved in a database mirroring session when upgrading Mail360 Data Manager/EngageOne Delivery Audit/EngageOne Inform
Error: "no character data is allowed in content model" during XML import in EngageOne Designer
URL links not working on Apple iOS when using PDF output from EngageOne Designer
Securing port 4444 on the Security bundle as part of EngageOne Server
Resolve "GET request for "http://xxxxxxx:8082/OpenAM/json/EngageOne/groups/groupname" resulted in 404 (Not Found); invoking error handler" after install of EngageOne Server v4.4.4
Resolve error "The application was unable to start correctly (0xc0000142). Click OK to close the application" in DOC1 Designer
How to configure ports for DTC to Work Through a Firewall with Portrait Dialogue
".WebApplicationException: HTTP 401 Unauthorized" error in EngageOne Server
Resolve issue where a PDF with no content gets generated as a result of 'PreviewDocument' Web Service call in EngageOne
Resolve Portrait Dialogue: ORA-01591: lock held by in-doubt distributed transaction string
Error "org.xml.sax.SAXParseException: The entity name must immediately follow the '&' in the entity reference" in EngageOne Digital Delivery
Ensuring zip code 11111 (or other invalid ZIP Codes) are not being treated as valid using MailStream Plus
'The partner transaction manager has disabled its support for remote/network transactions' message in EngageOne Inform
Error "The install4j wizard could not find a Java (TM) Runtime Environment" when installing OpenEDMS
"Could not convert socket to TLS" and "Unable to find valid certification path to requested target" Error Messages When Resetting User Password
How to Resolve Microsoft Distributed Transaction Coordinator (MSDTC) error in Portrait Dialogue
How to understand 'HTTP/1.1 500 Internal Server Error' in EngageOne Server
Doc1 Designer: Error "Cannot insert duplicate key" and Primary Key Violation with PK_ExternalItemUsage while publishing HIP
Characters showing as question marks
Resolve "An error occurred during the processing of a configuration file required to service this request" in EngageOne Content Author 6.0
Resolve error "the server process could not be started because the configured identity is incorrect" in Potrait Visual Dialogue
Error 'The server process could not be started because the configured identity is incorrect' while trying to sign in to Visual Dialogue
How to resolve installation fails for Microsoft SQL CLR Types in EngageOne Content Author
Error "java.net.BindException: Address already in use: connect" in EngageOne Vault
Resolve "The SELECT permission was denied" error when starting Tomcat for EngageOne Digital Delivery
'Cannot Open Backup Device 'c:*.dbk' Operating system error 5(Access is Denied)' message on SQL Server with EngageOne® Designer
Determining the difference between MM and EMM, T, H, and E trays in letter mailings and when are each used using MailStream Plus
'A font package is required to correctly display the page' message in EngageOne Designer
Resolve COBOL file status 37 error (with Postal Reference Files or other files) in MailStream Plus
Resolve issue where an exception is thrown when trying to access an object opened by other user in EngageOne Designer
How to increase the Send and Recieve timeout in Web.config file in Portrait HQ
Resolve "an invalid character was found in text content' error when opening a report in Report Portal and when launching Message Designer in Portrait Dialogue
Resolve error "A file I/O error occurred. Possible causes of this error may include insufficient disk space, user permissions problem, or time-out." in EngageOne
Error: "The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: SQL Server returned an incomplete response. The connection has been closed."
Solve "ERROR 80021: unable to open the service control manager, error [5]" in EngageOne Vault
Error Could not load file or assembly 'Microsoft.ReportViewer.WebForms' message in Content Author
Error 'ORA:02292:integrity constraint violated - child record is found' is observed while deleting a 'User' in Dialogue Admin
Resolve error "WTRN0037W: The transaction service encountered an error on an xa_recover operation. Error code is: XAER_RMERR" in EngageOne
'The HTTP request is unauthorized with client authentication scheme' message in Portrait Dialogue
How to find the locale key/USPS Facility Drop Site Key information to populate the MailStream Plus DRPKEY and PLTKEY sub keywords
Saving attachments in SOAP UI generated by SOAP Request XML
Resolve error "SEVERE: Exception sending context initialized event to listener instance of class com.g1.emessaging.webapp.listener.StartupListener" in EngageOne Digital Delivery, formerly eMessaging
Enable 32-bit application support in Internet information Services Manager in Portrait Dialogue
error: COBOL FILE STATUS=97 FILE=MSWKWK (or other files) FUNCT=OPEN I-O EXT FILE NM=MSWKWK using MailStream Plus
Resolving "The RPC server is unavailable", "Access is denied"," Interface not supported", "The remote procedure call failed", "The remote procedure call failed and did not execute"
'The procedure entry point ucrtbase.terminate could not be located in the dynamic link library' message observed in Portrait Dialogue
Vulnerability arising from exposed Java RMI port 1099 on EngageOne Server
Error "There is insufficient free space on disk volume 'c:' to create the database" when restoring EngageOne Designer database
Resolving *** ERROR *** Invalid Informed Delivery Split xxxxxxx - P ATTR x using MailStream Plus
Fatal SSH error With EDGE client - "Couldn't agree on a client-to-server cipher"
Adding Carriage Return/Line Feed (CR/LF) in QR code/Barcode in EngageOne Designer
Resolve error "service terminated with service-specific error incorrect function" while starting Quadstone portal websrver qp2.2A in Portrait SSA
Error "Unable to connect to the database. Login failed for user 'DOC1Login" in EngageOne Designer
URL and email domain for users of the Precisely Data Experience and whitelisting
'SSL Certificate add failed, Error: 183' message observed in EngageOne Inform
Resolve error operation cannot be performed on database "mail360dm" because it is involved in a database mirroring session when upgrading Mail360 Data Manager/EngageOne Delivery Audit/EngageOne Inform
Error: "no character data is allowed in content model" during XML import in EngageOne Designer
Raising a software or data enhancement request
How to resolve application hangs/freezes, "access violation", and "APPCRASH" event log errors in Portrait Dialogue
Resolve ERROR: “Item has already been added. Key in dictionary: 'X' Key being added: 'X'”
'org.xml.sax.SAXParseException: src-resolve: Cannot resolve the name' message in EngageOne Server
'java.sql.SQLException: Invalid argument(s) in call' message while Batch execution in EngageOne Server
Resolve 'Something went wrong :: javax.mail.MessagingException: Exception reading response' in EngageOne Digital Delivery (formerly E-Messaging)
Error "An add-on for this website failed to run" in EngageOne Interactive Editor (EngageOne Server)
Setting the Language using environment variable LC_ALL and LANG in UNIX OS in EngageOne Generate
"Missing Shortcut Windows is searching for ..." or "The system cannot find the file specified" type errors in MailStream Plus on Windows
Resolving the error: ABEND=S222 U0000 REASON= 00000000 using Mail360 Manager on z/OS
Error: 'The system cannot find the batch label specified - append_lib' in EngageOne Server when running NA Batch
Resolve error 'ORA-06650: line 1, column 7: PLS-00201:identifier 'domain:procedure' must be declared' in Portrait Dialogue
Portrait Miner : "java.io.IOException: There is not enough space on the disk" error running a build script
'Import of Microsoft Distributed Transaction Coordinator (MS DTC) transaction failed' message in Portrait Dialogue
Resolve error "Program received signal SIGSEGV, Segmentation fault." in EngageOne Vault
EngageOne. Synchronous request/response of deliverDocument webservice with use of FAX output channel
How to resolve error 'The client version you are using does not match the server version' in Portrait Miner
Error "Sys.WebForms.PageRequestManagerServerErrorException: An unknown error occurred while processing the request on the server" in EngageOne ContentAuthor
" unable to process JSON com.fasterxml.jackson.core.JsonParseException: Unexpected character ('<' (code 60))" error when submitting document in EngageOne Server
"Unknown object type 'SEQUENCE' used in a CREATE, DROP, or ALTER statement." message in EngageOne Server 4.4.x
Portrait Dialogue - DCOM Error 1053 attempting to start the service srvcMHDialog with arguments
Resolve error 'Failed to connect to server' while running create database script in Portrait Explorer
How to Send SMS or email with URLs as text, not a hyperlink
MailStream Plus- Standard Mail- Why might a smaller Carrier Route not get the High-Density (HD) or High-Density Plus (HDP) rates
Resolve '403 - Forbidden: Access is denied' while accessing Num Server Web
Encryption of Password in web.xml during the SSL implementation in Vault server
Error 'ORA-02049: timeout: distributed transaction waiting for lock' in Portrait Dialogue
Error: USER COMPLETION CODE=4083 REASON CODE=00000004 using MailStream Plus on z/OS
EngageOne :Error ORA-1691 unable to extend lobsegment XXXXXXX.SYS_LOB005$$ by 1024 in tablespace XXXXX
How do you contact the USPS PostalOne! HelpDesk
Resolving error ABEND CODE=U4083 REASON=00000004 CEE0374C CONDITION=CEE3206S using testing Mail360 Manager IVPFILE test job
How to resolve E COBOL FILE STATUS=35 FILE=MSRFDC FUNCT=OPEN EXT FILE NM=MSRFDC (or other files) using MailStream Plus
URL links not working on Apple iOS when using PDF output from EngageOne Designer
Securing port 4444 on the Security bundle as part of EngageOne Server
Resolve "GET request for "http://xxxxxxx:8082/OpenAM/json/EngageOne/groups/groupname" resulted in 404 (Not Found); invoking error handler" after install of EngageOne Server v4.4.4
Resolve error "The application was unable to start correctly (0xc0000142). Click OK to close the application" in DOC1 Designer
Resolve error "Memory fault(coredump)" while running Doc1gen
How to have the SSIS packages run on a server other than the main database in Portrait HQ
Error "javax.mail.AuthenticationFailedException: EOF on socket" in EngageOne Deliver
Support for mainframe z/OS version 2.3, 2.4 and 2.5 or EngageOne Enrichment supported versions
COBOL FILE STATUS=35 FILE=MSNDSSF in MailStream Plus
'Error applying transforms. Verify that the specified transform paths are valid' message in EngageOne Designer
COBOL File Status 93 error on MSMDSFB file (or other files) in MailStream Plus
Difference between LDAP and OpenLDAP within EDGE
'Token StartElement in state EndRootElement would result in an invalid XML document.' message in EngageOne Designer
How to use AFPDS Tagged Logical Elements (TLEs) in DOC1 Designer
Perpetual licenses and maintenance contract
MailStream Plus - How to setup the Mail.dat .CCR file for USPS incentives and promotions
How to configure ports for DTC to Work Through a Firewall with Portrait Dialogue
".WebApplicationException: HTTP 401 Unauthorized" error in EngageOne Server
Resolve issue where a PDF with no content gets generated as a result of 'PreviewDocument' Web Service call in EngageOne
Downloads
Portrait Foundation does not currently offer self-service downloads. Please raise a case via the Customer portal or Partner portal for Portrait Foundation downloads.
Licenses
Portrait Foundation does not currently offer self-service license keys. Please raise a case via the Customer portal or Partner portal for Portrait Foundation license requests.
