Portrait Interaction Optimizer
Articles
How to change the logging level in EngageOne Server
EngageOne Server: LDAP synch with AM slow
Service Pack: SDF21PN - PTF for Ironstream for Z Service Pack v2.1.6 Includes Multiple Enhancement and Fix PTFs
Enhancement: SDF21PF – Support Added for All Fields Up to the v3.1 Level of z/OS in SMF Record Type 030
Service Pack: SDF21P8 - PTF for Service Pack v2.1.4 Includes Multiple Enhancement and Fix PTFs as Noted in the Issue Section
Does MailStream Plus use the DSF2 file to qualify for Carrier Route?
Enhancement - SDF21OO - Include Service Pack Information On Ironstream Core Reports
EngageOne Server Purge for Clustered Environment
Enhancement: SDF21OE - Add Current Time to Connection Related Messaging
EngageOne Server SOLR dashboard not displaying after upgrade to Java 11
The issue with the swinst.exe install script not working for the tar files (Linux install) with EngageOne Enrichment Version 7.4.3
Information about the MailStream Plus 8.4.5 Release
EngageOne Server Security Bundle Configure fails with 'No signature of method' error
Content Author failed due to the following error: Failed to build resource pack
Portrait Dialogue 6.2 Support on Windows Server 2016
Information about the MailStream Plus 8.4.4 Release
Content Author error when editing message content after 5.x to 6.x upgrade
Designer Snapshot Export Error
URL (Hyperlink) in PDF/A document in EO Designer/Generate
Updating an External Document object in EngageOne Compose Designer
MailStream Plus v8.4.2 C01 – Software Patch Release
./acushare: No such file or directory using MailStream Plus on Linux
Are there layouts provided for the files sent by EngageOne Inform OnDemand
COBOL FILE STATUS=93 FILE and COBOL FILE STATUS=42 on Windows job using MailStream Plus
Checking a license on UNIX/Linux using MailStream Plus
Confirm scans have a slow processing time frame using EngageOne Inform
ERROR E0001 when calling MAIL360 GetRange for Mailer ID 123456 Connector: imbcomm/libcurl error: couldn't connect to host using MailStream Plus
Mac Batch Certification and MailStream Plus
Populating the subkeywords MLRNAM and MLRAD* on REPORT MANIFEST using MailStream Plus
Information about the MailStream Plus 8.4.2 Release
Is Finalist 9.2 compatible with EngageOne Enrichment 7.4.1
Is it possible to disable the security pop-up when clicking edit communication in EngageOne Interactive in Google Chrome?
PostalOne! error 'The .cqt 3 Digit/5 Digit Container Division must be numeric when the .csm eInduction Indicator = Y' using MailStream Plus
Manifest Rate Codes added for First-Class Letters using MailStream Plus
Creating a thick line in table border in EngageOne Designer
"XML validation failed whitespace must not occur between externally declared elements with element content in standalone document" error in EngageOne Designer
How to Install and deploy Reports in Portrait Dialogue v6.x
Downloading EngageOne Enrichment (formerly known as Streamweaver) software and documentation
Retirement of Group1 Website
Adding new interaction assets in EngageOne Video
Resolving fields not getting mapped in Portrait Explorer to Portrait Dialogue Integration
Resolving Portrait Dialogue problems with use of ScrambleURL function in implementing a web service to execute a content object from customer's website.
Resolving "Error 1714 or error applying transforms" uninstalling Portrait Dialogue
Resolve nested expressions functions not working in Portrait Dialogue
Resolving - Dialogue EmailMessageUrl Scramble parameter does nothing
Resolving restore a removed message template in Portrait Dialogue Visual Dialogue?
Resolves message tracking report showing multiple entries of same URL in Portrait Dialogue
Resolving "failed to execute AppActivate" and timeouts in EDGE Client
Resolving issue in Visual Dialogue: Left margin show blank in rft template page setup option
Resolve Certificate error during send email operation - Portrait Dialogue
Resolving long delays in populating a drop down list with values in group criterion for selections takes long time in Portrait Dialogue.
Resolving "The RPC server is unavailable", "Access is denied"," Interface not supported", "The remote procedure call failed", "The remote procedure call failed and did not execute"
Resolving "Query returned no data" from adhoc reports in Portrait Explorer
'Token StartElement in state EndRootElement would result in an invalid XML document.' message in EngageOne Designer
Resolve Error 'Unable to cast object of the type' when Publishing Template in EngageOne Designer
Resolve error "The application was unable to start correctly (0xc0000142). Click OK to close the application" in DOC1 Designer
Resolve issue where an exception is thrown when trying to access an object opened by other user in EngageOne Designer
Resolve "Portrait Dialogue Database -- Error 1720" in V6 Portrait Dialogue
Resolve error "Interface not supported" on windows XP machine with 2008 server for Portrait Dialogue
Resolve error 'ORA-06650: line 1, column 7: PLS-00201:identifier 'domain:procedure' must be declared' in Portrait Dialogue
Portrait Dialogue - How to stop search engines from listing web mail pages
Portrait Miner Export records to Portrait Dialogue and Database
Resolving issue in Visual Dialogue: Left margin show blank in rft template page setup option
Resolve Certificate error during send email operation - Portrait Dialogue
Resolving long delays in populating a drop down list with values in group criterion for selections takes long time in Portrait Dialogue.
Resolving "The RPC server is unavailable", "Access is denied"," Interface not supported", "The remote procedure call failed", "The remote procedure call failed and did not execute"
EngageOne Admin-services fails with AppDyanamics
How to change the logging level in EngageOne Server
EngageOne Server: LDAP synch with AM slow
Service Pack: SDF21PN - PTF for Ironstream for Z Service Pack v2.1.6 Includes Multiple Enhancement and Fix PTFs
Enhancement: SDF21PF – Support Added for All Fields Up to the v3.1 Level of z/OS in SMF Record Type 030
Service Pack: SDF21P8 - PTF for Service Pack v2.1.4 Includes Multiple Enhancement and Fix PTFs as Noted in the Issue Section
Enhancement: SDF21P6 – Support Additional Fields for SMF Record Type 123
Enhancement: SDF21P2 – Support Added for Connect:Direct V6.0 - V6.3 SMF Record Type 133
EngageOne Compose Express Batch Error: GEN0121A Hip loading failed,
Does MailStream Plus use the DSF2 file to qualify for Carrier Route?
Enhancement - SDF21OO - Include Service Pack Information On Ironstream Core Reports
EngageOne Server Purge for Clustered Environment
Enhancement: SDF21OE - Add Current Time to Connection Related Messaging
EngageOne Server SOLR dashboard not displaying after upgrade to Java 11
The issue with the swinst.exe install script not working for the tar files (Linux install) with EngageOne Enrichment Version 7.4.3
Error MSPSWD00 E 0008: Mail Piece cannot be mailed as PSLW ZIP: ##### using MailStream Plus
How to run the Enrichment setup.exe steps manually for z/OS install
EngageOne Server Security bundle config fails on replica node - SSL Handshake Error
Information about the MailStream Plus 8.4.5 Release
EngageOne Server Security Bundle Configure fails with 'No signature of method' error
Content Author failed due to the following error: Failed to build resource pack
GEN0437A Custom code page missing from the from HIP file
Interactive Editor Diagnostic tracing - changing log level in log4net.config
Admin page for EO Compose does not work after upgrade
MailStream Plus v8.4.4 S01 Patch Release information
DOC1GEN fails with error GEN0149A AFP GAD buffer overflow, try increasing size of GAD record size
EngageOne Vault Zero Page DRP
Portrait Dialogue 6.2 Support on Windows Server 2016
Information about the MailStream Plus 8.4.4 Release
Content Author error when editing message content after 5.x to 6.x upgrade
Error 999 Failed to copy - when installing Designer Client in Citrix
How to Shade Every Other Row in a Transaction Table in EngageOne Designer
Will MailStream Plus allow USPS Marketing Mail Flats in EMM trays
MailStream Plus v8.4.3 S03 – Software Patch Release
How is MailStream Plus supporting the USPS Oct. 6, 2024 thru Jan. 19, 2025 temporary price increase for Commercial Parcels
Presort settings to create sacks for Exceptional Dispatch using MailStream Plus
Designer Snapshot Export Error
URL (Hyperlink) in PDF/A document in EO Designer/Generate
Updating an External Document object in EngageOne Compose Designer
Information about the MailStream Plus 8.4.3 Release
Does Precisely Provide Fonts for EngageOne Designer upon request?
Assigning 3-digit ZIP Codes in parameter EP TBL with overlapping ranges using MailStream Plus
Having issue logging into EO Server initially as admin
Input file not found for @@DLVCT error when installing the postal reference files on Linux using MailStream Plus
EngageOne Compose Designer - Error when publishing a HIP file - "The directory name is invalid."
MailStream Plus v8.4.2 C01 – Software Patch Release
./acushare: No such file or directory using MailStream Plus on Linux
Are there layouts provided for the files sent by EngageOne Inform OnDemand
COBOL FILE STATUS=93 FILE and COBOL FILE STATUS=42 on Windows job using MailStream Plus
Checking a license on UNIX/Linux using MailStream Plus
Confirm scans have a slow processing time frame using EngageOne Inform
ERROR E0001 when calling MAIL360 GetRange for Mailer ID 123456 Connector: imbcomm/libcurl error: couldn't connect to host using MailStream Plus
Mac Batch Certification and MailStream Plus
Populating the subkeywords MLRNAM and MLRAD* on REPORT MANIFEST using MailStream Plus
Information about the MailStream Plus 8.4.2 Release
Is Finalist 9.2 compatible with EngageOne Enrichment 7.4.1
Is it possible to disable the security pop-up when clicking edit communication in EngageOne Interactive in Google Chrome?
PostalOne! error 'The .cqt 3 Digit/5 Digit Container Division must be numeric when the .csm eInduction Indicator = Y' using MailStream Plus
Manifest Rate Codes added for First-Class Letters using MailStream Plus
Creating a thick line in table border in EngageOne Designer
Creating a table with clear borders in EngageOne Designer
Why do the lines for B17 thru B20 on the Aug 2021 3600-FCM contain no rates using MailStream Plus
Where to find the EngageOne documentation?
"XML validation failed whitespace must not occur between externally declared elements with element content in standalone document" error in EngageOne Designer
How to Install and deploy Reports in Portrait Dialogue v6.x
Downloading EngageOne Enrichment (formerly known as Streamweaver) software and documentation
Retirement of Group1 Website
Adding new interaction assets in EngageOne Video
Resolving fields not getting mapped in Portrait Explorer to Portrait Dialogue Integration
Resolving Portrait Dialogue problems with use of ScrambleURL function in implementing a web service to execute a content object from customer's website.
Resolving "Error 1714 or error applying transforms" uninstalling Portrait Dialogue
Resolve nested expressions functions not working in Portrait Dialogue
Resolving - Dialogue EmailMessageUrl Scramble parameter does nothing
Resolving restore a removed message template in Portrait Dialogue Visual Dialogue?
Resolves message tracking report showing multiple entries of same URL in Portrait Dialogue
Resolving "failed to execute AppActivate" and timeouts in EDGE Client
Resolving issue in Visual Dialogue: Left margin show blank in rft template page setup option
Resolve Certificate error during send email operation - Portrait Dialogue
Resolving long delays in populating a drop down list with values in group criterion for selections takes long time in Portrait Dialogue.
Resolving "The RPC server is unavailable", "Access is denied"," Interface not supported", "The remote procedure call failed", "The remote procedure call failed and did not execute"
Resolving "Query returned no data" from adhoc reports in Portrait Explorer
'Token StartElement in state EndRootElement would result in an invalid XML document.' message in EngageOne Designer
Resolve Error 'Unable to cast object of the type' when Publishing Template in EngageOne Designer
Resolve error "The application was unable to start correctly (0xc0000142). Click OK to close the application" in DOC1 Designer
Resolve issue where an exception is thrown when trying to access an object opened by other user in EngageOne Designer
Resolve "Portrait Dialogue Database -- Error 1720" in V6 Portrait Dialogue
Resolve error "Interface not supported" on windows XP machine with 2008 server for Portrait Dialogue
Resolve "unable to move file xxxxxxx from 'filestore' to DOC1 WorkcenterLOCALCACHE folder" when opening an object in EngageOne Designer
Error 'GEN0122A' in EngageOne Generate
Resolve "Foreign Key Constraint" exception when importing snapshot in EngageOne Designer
Resolve error 'ORA-06650: line 1, column 7: PLS-00201:identifier 'domain:procedure' must be declared' in Portrait Dialogue
Portrait Dialogue - How to stop search engines from listing web mail pages
Portrait Miner Export records to Portrait Dialogue and Database
How to resolve Issues when working with Date and Time fields in Portrait HQ.
How to get a license file for Portrait Miner and Portrait Uplift
Designer Series 5/6 End of Job Journal
Portrait Dialogue. What does the "Allow multiple instances" checkbox mean in Branch Type Properties in Dialogue Admin?
How to create EPS files from Adobe for use in Designer
Can a new database index be added against an existing table in Portrait Foundation?
When you pass a locale key into MailStream Plus (MSP) using DRPKEY/PLTKEY parameter it drops off the first byte
How can MailStream Plus be used to identify pieces based on the Pallet, or Tray/Sack, or Bundle levels they are presorted into
How is MailStream Plus supporting the USPS Oct. 6, 2024 thru Jan. 19, 2025 temporary price increase for Commercial Parcels
Using comma as decimal separator for width and height entry in EngageOne Keymap Generator
Unable to update existing output variable in EngageOne Server
Typing Ctrl-Backspace within editable text allows deletion of the adjacent non-editable text in EngageOne Designer
Service Pack: SDF21P8 - PTF for Service Pack v2.1.4 Includes Multiple Enhancement and Fix PTFs as Noted in the Issue Section
Enhancement: SDF21P6 – Support Additional Fields for SMF Record Type 123
Enhancement: SDF21P2 – Support Added for Connect:Direct V6.0 - V6.3 SMF Record Type 133
Resolve "unable to move file xxxxxxx from 'filestore' to DOC1 WorkcenterLOCALCACHE folder" when opening an object in EngageOne Designer
Resolve text from page being passed to DSC comment in output from 6.6 DOC1GENERATE
Resolve performance issue for Portrait Explorer and Portrait Interaction Optimizer (TFS-34861) on Portrait HQ
Resolve issue where a user is unable to delete an unwanted image in EngageOne Designer
Resolve "failed to build crosstab" error when creating a selection in Portrait Explorer
Resolve error "Requested variable not found" during composition phase in EngageOne Server
Resolve error 'An error has occurred. If this problem persists, please contact support' occurred in EngageOne Content Author
Resolve error "Active Content exists in another folder" occurs when updating Active Content in EngageOne
Resolve disappearing text in page set up in EngageOne Designer 6.2.55.0
Resolve conversion from string to currency incorrectly used the Number format settings in EngageOne Designer
Resolve certain Romanian accented characters not appearing in PDF output from EngageOne Generate for specific fonts
Resolve XML Report File encoding mismatch in EngageOne Server
Resolve PDF delete field not behaving as expected in Streamweaver
Resolve NullPointerException error when importing Active Content in EngageOne Server
Resolve 'GEN0114A The HIP file is invalid' error for publication containing Multiple External Document PDFs in EngageOne Designer
Resolve GEN0036A 'Image Metric Not Found' error in EngageOne Generate
Resolve "Foreign Key Constraint" exception when importing snapshot in EngageOne Designer
Resolve Error "com.g1.ocm.api.VideoAssociationsException" when trying to export template or active content in EngageOne Server
Resolve Error 'Unable to cast object of the type' when Publishing Template in EngageOne Designer
Resolve EngageOne 3.1.2.26025.26. Updating keymaps does not add keys for new images in the KeyEntry on active-drive
Resolve Delivery Item not deleted in DeleteDeliveryItem web service in EngageOne Server
Resolve Clickable Image having incorrect URL in output file in EngageOne Generate
Request information on upgrade EngageOne version 5.4 from XP to Windows 7
Prompt displaying incorrectly in EngageOne Interactive Active X Editor
Portrait HQ: Performance patch for Portrait Explorer and Portrait Interaction Optimizer (TFS-34975)
Portrait HQ - Error 27506. Error executing SQL script PortraitDWSchema.sql during upgrade of Portrait Data Warehouse database
Troubleshooting problems in Portrait Explorer
Portrait Dialogue - Error when saving selections: "Record not found or changed by another user"
PDF output from Doc1Generate V6.x not displaying correctly on portable devices (iPad, iPhone, Android)
Output font format True Type (DOF) from EngageOne Generate on ZOS has incorrectly structured record when wrap occurs
Output devices availability in EngageOne Designer for version 4, 5, and 6
Output Variables Not Properly Resolved During Runtime For "Attachment Name" Field and "Inclusion Condition" Under E-Messaging Delivery Channel
ORA-02291 - Integrity constraint error when trying to upload Active Content to EngageOne Server
Item in a branched strand taking an exceptionally long time to open in EngageOne Designer
Issues with custom code in Portrait Dialogue
Internal error #2 occurred when trying to access the Document file '###'; you may be unable to continue or save work in EngageOne Designer
Incorrect output generated by EngageOne Generate when updating publishable active content
How to upgrade system to a later release of the software Portrait Foundation,
How to roll back EngageOne Installation to a previous version in EngageOne Server
How to resolve core dump crash when running DOC1GEN on AIX
How to put out a table footer on the last page only when table flows over multiple pages in EngageOne Designer
How to find the document describing the correct technical infrastructure for running Portrait Dialogue version 6
How to determine the limit for a HIP file size that DOC1GEN can process in EngageOne Generate
Raising a software or data enhancement request
URL and email domain for users of the Precisely Data Experience and whitelisting
Resolve Images not showing in questionnaire preview, layout mode in Portrait Dialogue
Does Precisely runs Static Code scans on the code for EngageOne and or DOC1?
Error "Unable to connect to the database. Login failed for user 'DOC1Login" in EngageOne Designer
Resolve message not getting published, but no error in EngageOne Content Author
How To fix viewing issues in questionnaires answers when participant identifier exceeds Int32 max value
Can the "Confirm/Abort" message be disabled when saving a modified Dialog in Portrait Dialogue
When you pass a locale key into MailStream Plus (MSP) using DRPKEY/PLTKEY parameter it drops off the first byte
How can MailStream Plus be used to identify pieces based on the Pallet, or Tray/Sack, or Bundle levels they are presorted into
How is MailStream Plus supporting the USPS Oct. 6, 2024 thru Jan. 19, 2025 temporary price increase for Commercial Parcels
How to change the logging level in EngageOne Server
Are there parameter options for handling invalid ZIP Code pieces using MailStream Plus
How to generate unique container serial numbers using MailStream Plus
EngageOne Server: LDAP synch with AM slow
Width and Height entry fields do not allow decimal places in EngageOne Keymap Generator
Which versions of EngageOne Server are compatible with templates from V6.x of EngageOne Designer?
Using comma as decimal separator for width and height entry in EngageOne Keymap Generator
Unable to update existing output variable in EngageOne Server
Typing Ctrl-Backspace within editable text allows deletion of the adjacent non-editable text in EngageOne Designer
Troubleshooting DOC1GEN crashes in EngageOne Generate
Resolve error - Unrecognised Guid Format - when trying to open any coded page fonts in Designer
Templates containing editable text within Paragraph renders incorrect output in EngageOne Generate
Template offset in PostScript is different value after upgrade in EngageOne Server
EngageOne Admin-services fails with AppDyanamics
Enhancement: SDF21PF – Support Added for All Fields Up to the v3.1 Level of z/OS in SMF Record Type 030
Service Pack: SDF21P8 - PTF for Service Pack v2.1.4 Includes Multiple Enhancement and Fix PTFs as Noted in the Issue Section
Enhancement: SDF21P6 – Support Additional Fields for SMF Record Type 123
Enhancement: SDF21P2 – Support Added for Connect:Direct V6.0 - V6.3 SMF Record Type 133
Enhancement - SDF21OO - Include Service Pack Information On Ironstream Core Reports
Enhancement: SDF21OE - Add Current Time to Connection Related Messaging
Streamweaver - Unable to process more than 508 files with 6.6.2 (now called "EngageOne Enrichment")
Streamweaver - PDF add 2D (and other) Bar-Code(s) is incorrect
Service Pack: SDF21PN - PTF for Ironstream for Z Service Pack v2.1.6 Includes Multiple Enhancement and Fix PTFs
Resolving "Parameter does not exist" error in Portrait Dialogue after an upgrade
Resolve "unable to move file xxxxxxx from 'filestore' to DOC1 WorkcenterLOCALCACHE folder" when opening an object in EngageOne Designer
Resolve text from page being passed to DSC comment in output from 6.6 DOC1GENERATE
Resolve performance issue for Portrait Explorer and Portrait Interaction Optimizer (TFS-34861) on Portrait HQ
Resolve issue where a user is unable to delete an unwanted image in EngageOne Designer
Resolve "failed to build crosstab" error when creating a selection in Portrait Explorer
Resolve error "Requested variable not found" during composition phase in EngageOne Server
Resolve error 'An error has occurred. If this problem persists, please contact support' occurred in EngageOne Content Author
Resolve error "Active Content exists in another folder" occurs when updating Active Content in EngageOne
Resolve disappearing text in page set up in EngageOne Designer 6.2.55.0
Resolve conversion from string to currency incorrectly used the Number format settings in EngageOne Designer
Resolve certain Romanian accented characters not appearing in PDF output from EngageOne Generate for specific fonts
Resolve XML Report File encoding mismatch in EngageOne Server
Resolve Visual Engineer Compare Utility not working as expected in EngageOne Enrichment (formerly known as StreamWeaver)
Resolve Verisign certificate expiry in EngageOne suite of products
Resolve Streamweaver PDF image only deleted from first page
Resolve Search feature using document class not working in EngageOne Server v4.x
Resolve SMS queue overloading with too many requests in EngageOne Digital Delivery
Resolve Page processing for multiple output devices in EngageOne Designer.
Resolve PDF delete field not behaving as expected in Streamweaver
Resolve NullPointerException error when importing Active Content in EngageOne Server
Resolve 'GEN0114A The HIP file is invalid' error for publication containing Multiple External Document PDFs in EngageOne Designer
Resolve GEN0036A 'Image Metric Not Found' error in EngageOne Generate
Resolve "Foreign Key Constraint" exception when importing snapshot in EngageOne Designer
Resolve Error "com.g1.ocm.api.VideoAssociationsException" when trying to export template or active content in EngageOne Server
Resolve Error 'Unable to cast object of the type' when Publishing Template in EngageOne Designer
Resolve EngageOne 3.1.2.26025.26. Updating keymaps does not add keys for new images in the KeyEntry on active-drive
Resolve Delivery Item not deleted in DeleteDeliveryItem web service in EngageOne Server
Resolve Clickable Image having incorrect URL in output file in EngageOne Generate
Request information on upgrade EngageOne version 5.4 from XP to Windows 7
Prompt displaying incorrectly in EngageOne Interactive Active X Editor
Portrait HQ: Performance patch for Portrait Explorer and Portrait Interaction Optimizer (TFS-34975)
Portrait HQ - Error 27506. Error executing SQL script PortraitDWSchema.sql during upgrade of Portrait Data Warehouse database
Troubleshooting problems in Portrait Explorer
Portrait Dialogue - Error when saving selections: "Record not found or changed by another user"
PDF output from Doc1Generate V6.x not displaying correctly on portable devices (iPad, iPhone, Android)
Output font format True Type (DOF) from EngageOne Generate on ZOS has incorrectly structured record when wrap occurs
Output devices availability in EngageOne Designer for version 4, 5, and 6
Output Variables Not Properly Resolved During Runtime For "Attachment Name" Field and "Inclusion Condition" Under E-Messaging Delivery Channel
ORA-02291 - Integrity constraint error when trying to upload Active Content to EngageOne Server
Missing underline in AFP output in EngageOne Designer
Missing resources due to Purge when using EngageOne Server 4.4
Misalignment of Hex values against data values in EngageOne Enrichment
Legacy data import producing incorrect results for a repeating field
Learning about the InkJet file that can be produced with the POSTIJ parameter using MailStream Plus
LEM0040A error when running V4.5 DOC1EMFE
Item in a branched strand taking an exceptionally long time to open in EngageOne Designer
Issues with custom code in Portrait Dialogue
Internal error #2 occurred when trying to access the Document file '###'; you may be unable to continue or save work in EngageOne Designer
Incorrect output generated by EngageOne Generate when updating publishable active content
How to upgrade system to a later release of the software Portrait Foundation,
How to roll back EngageOne Installation to a previous version in EngageOne Server
How to resolve core dump crash when running DOC1GEN on AIX
How to put out a table footer on the last page only when table flows over multiple pages in EngageOne Designer
How to find the document describing the correct technical infrastructure for running Portrait Dialogue version 6
How to determine the limit for a HIP file size that DOC1GEN can process in EngageOne Generate
Raising a software or data enhancement request
URL and email domain for users of the Precisely Data Experience and whitelisting
Error 999 Failed to copy - when installing Designer Client in Citrix
Content Author failed due to the following error: Failed to build resource pack
Resolve "Portrait Dialogue Database -- Error 1720" in V6 Portrait Dialogue
Text in the Portrait Dialogue HTML template gets shifted to left in the Visual Dialogue
How to produce a bulb chart in Doc1 Designer
Resolving "failed to execute AppActivate" and timeouts in EDGE Client
Resolve Images not showing in questionnaire preview, layout mode in Portrait Dialogue
Does Precisely runs Static Code scans on the code for EngageOne and or DOC1?
Error "Unable to connect to the database. Login failed for user 'DOC1Login" in EngageOne Designer
Resolve message not getting published, but no error in EngageOne Content Author
How To fix viewing issues in questionnaires answers when participant identifier exceeds Int32 max value
Can the "Confirm/Abort" message be disabled when saving a modified Dialog in Portrait Dialogue
Sorting function on transactional tables with xml input data in EngageOne Designer
How to enrich AFP output streams with PDF files in Designer
How to tell if Internet Explorer 8 a supported browser for Portrait Dialogue version 6.1
Resolve Portrait Dialogue: ORA-01591: lock held by in-doubt distributed transaction string
Error "org.xml.sax.SAXParseException: The entity name must immediately follow the '&' in the entity reference" in EngageOne Digital Delivery
Ensuring zip code 11111 (or other invalid ZIP Codes) are not being treated as valid using MailStream Plus
Error "The install4j wizard could not find a Java (TM) Runtime Environment" when installing OpenEDMS
"Could not convert socket to TLS" and "Unable to find valid certification path to requested target" Error Messages When Resetting User Password
How to Resolve Microsoft Distributed Transaction Coordinator (MSDTC) error in Portrait Dialogue
Error 'The server process could not be started because the configured identity is incorrect' while trying to sign in to Visual Dialogue
Resolve error "the server process could not be started because the configured identity is incorrect" in Potrait Visual Dialogue
How to resolve installation fails for Microsoft SQL CLR Types in EngageOne Content Author
Error "java.net.BindException: Address already in use: connect" in EngageOne Vault
Resolve "The SELECT permission was denied" error when starting Tomcat for EngageOne Digital Delivery
'Cannot Open Backup Device 'c:*.dbk' Operating system error 5(Access is Denied)' message on SQL Server with EngageOne® Designer
Determining the difference between MM and EMM, T, H, and E trays in letter mailings and when are each used using MailStream Plus
Resolve issue where an exception is thrown when trying to access an object opened by other user in EngageOne Designer
'A font package is required to correctly display the page' message in EngageOne Designer
Resolve COBOL file status 37 error (with Postal Reference Files or other files) in MailStream Plus
How to increase the Send and Recieve timeout in Web.config file in Portrait HQ
Resolve "an invalid character was found in text content' error when opening a report in Report Portal and when launching Message Designer in Portrait Dialogue
Resolve error "A file I/O error occurred. Possible causes of this error may include insufficient disk space, user permissions problem, or time-out." in EngageOne
Error: "The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: SQL Server returned an incomplete response. The connection has been closed."
Solve "ERROR 80021: unable to open the service control manager, error [5]" in EngageOne Vault
Error Could not load file or assembly 'Microsoft.ReportViewer.WebForms' message in Content Author
'The HTTP request is unauthorized with client authentication scheme' message in Portrait Dialogue
Resolve error "SEVERE: Exception sending context initialized event to listener instance of class com.g1.emessaging.webapp.listener.StartupListener" in EngageOne Digital Delivery, formerly eMessaging
Saving attachments in SOAP UI generated by SOAP Request XML
How to find the locale key/USPS Facility Drop Site Key information to populate the MailStream Plus DRPKEY and PLTKEY sub keywords
error: COBOL FILE STATUS=97 FILE=MSWKWK (or other files) FUNCT=OPEN I-O EXT FILE NM=MSWKWK using MailStream Plus
Error 'ORA:02292:integrity constraint violated - child record is found' is observed while deleting a 'User' in Dialogue Admin
'The procedure entry point ucrtbase.terminate could not be located in the dynamic link library' message observed in Portrait Dialogue
Resolving "The RPC server is unavailable", "Access is denied"," Interface not supported", "The remote procedure call failed", "The remote procedure call failed and did not execute"
Vulnerability arising from exposed Java RMI port 1099 on EngageOne Server
Error "There is insufficient free space on disk volume 'c:' to create the database" when restoring EngageOne Designer database
Enable 32-bit application support in Internet information Services Manager in Portrait Dialogue
Resolving *** ERROR *** Invalid Informed Delivery Split xxxxxxx - P ATTR x using MailStream Plus
Adding Carriage Return/Line Feed (CR/LF) in QR code/Barcode in EngageOne Designer
Fatal SSH error With EDGE client - "Couldn't agree on a client-to-server cipher"
Error "Unable to connect to the database. Login failed for user 'DOC1Login" in EngageOne Designer
Resolve error "service terminated with service-specific error incorrect function" while starting Quadstone portal websrver qp2.2A in Portrait SSA
URL and email domain for users of the Precisely Data Experience and whitelisting
'SSL Certificate add failed, Error: 183' message observed in EngageOne Inform
Resolve error operation cannot be performed on database "mail360dm" because it is involved in a database mirroring session when upgrading Mail360 Data Manager/EngageOne Delivery Audit/EngageOne Inform
Error: "no character data is allowed in content model" during XML import in EngageOne Designer
How to resolve application hangs/freezes, "access violation", and "APPCRASH" event log errors in Portrait Dialogue
Raising a software or data enhancement request
'org.xml.sax.SAXParseException: src-resolve: Cannot resolve the name' message in EngageOne Server
'java.sql.SQLException: Invalid argument(s) in call' message while Batch execution in EngageOne Server
Resolve 'Something went wrong :: javax.mail.MessagingException: Exception reading response' in EngageOne Digital Delivery (formerly E-Messaging)
Error "An add-on for this website failed to run" in EngageOne Interactive Editor (EngageOne Server)
Setting the Language using environment variable LC_ALL and LANG in UNIX OS in EngageOne Generate
Resolving the error: ABEND=S222 U0000 REASON= 00000000 using Mail360 Manager on z/OS
Error: 'The system cannot find the batch label specified - append_lib' in EngageOne Server when running NA Batch
"Missing Shortcut Windows is searching for ..." or "The system cannot find the file specified" type errors in MailStream Plus on Windows
Resolve error 'ORA-06650: line 1, column 7: PLS-00201:identifier 'domain:procedure' must be declared' in Portrait Dialogue
Resolve error "Program received signal SIGSEGV, Segmentation fault." in EngageOne Vault
EngageOne. Synchronous request/response of deliverDocument webservice with use of FAX output channel
'Import of Microsoft Distributed Transaction Coordinator (MS DTC) transaction failed' message in Portrait Dialogue
Portrait Miner : "java.io.IOException: There is not enough space on the disk" error running a build script
Error "Sys.WebForms.PageRequestManagerServerErrorException: An unknown error occurred while processing the request on the server" in EngageOne ContentAuthor
How to resolve error 'The client version you are using does not match the server version' in Portrait Miner
"Unknown object type 'SEQUENCE' used in a CREATE, DROP, or ALTER statement." message in EngageOne Server 4.4.x
Portrait Dialogue - DCOM Error 1053 attempting to start the service srvcMHDialog with arguments
Resolve error 'Failed to connect to server' while running create database script in Portrait Explorer
Resolve '403 - Forbidden: Access is denied' while accessing Num Server Web
How to Send SMS or email with URLs as text, not a hyperlink
Error 'ORA-02049: timeout: distributed transaction waiting for lock' in Portrait Dialogue
Error: USER COMPLETION CODE=4083 REASON CODE=00000004 using MailStream Plus on z/OS
How to resolve E COBOL FILE STATUS=35 FILE=MSRFDC FUNCT=OPEN EXT FILE NM=MSRFDC (or other files) using MailStream Plus
Resolve "GET request for "http://xxxxxxx:8082/OpenAM/json/EngageOne/groups/groupname" resulted in 404 (Not Found); invoking error handler" after install of EngageOne Server v4.4.4
How do you contact the USPS PostalOne! HelpDesk
MailStream Plus- Standard Mail- Why might a smaller Carrier Route not get the High-Density (HD) or High-Density Plus (HDP) rates
Resolving error ABEND CODE=U4083 REASON=00000004 CEE0374C CONDITION=CEE3206S using testing Mail360 Manager IVPFILE test job
Resolve error "Memory fault(coredump)" while running Doc1gen
URL links not working on Apple iOS when using PDF output from EngageOne Designer
Error "javax.mail.AuthenticationFailedException: EOF on socket" in EngageOne Deliver
How to have the SSIS packages run on a server other than the main database in Portrait HQ
Difference between LDAP and OpenLDAP within EDGE
Resolve error "The application was unable to start correctly (0xc0000142). Click OK to close the application" in DOC1 Designer
'Token StartElement in state EndRootElement would result in an invalid XML document.' message in EngageOne Designer
EngageOne :Error ORA-1691 unable to extend lobsegment XXXXXXX.SYS_LOB005$$ by 1024 in tablespace XXXXX
'Error applying transforms. Verify that the specified transform paths are valid' message in EngageOne Designer
COBOL File Status 93 error on MSMDSFB file (or other files) in MailStream Plus
How to configure ports for DTC to Work Through a Firewall with Portrait Dialogue
Resolving the error 'COBOL FILE STATUS=39 FILE=MSIDCMI FUNCT=OPEN EXT FILE NM=MSIDCMI' using MailStream Plus
Resolve issue where a PDF with no content gets generated as a result of 'PreviewDocument' Web Service call in EngageOne
Splitting AFP or Postscript EngageOne Enrichment
ERROR 74722: Invalid character value for cast specification in EngageOne Vault
Portrait Dialogue error: [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied while performing RefreshSystemData in SQL Server
Resolve error "Interface not supported" on windows XP machine with 2008 server for Portrait Dialogue
'New Transaction cannot enlist in the specified transaction coordinator' message in Portrait Dialogue
Error, the session count has exceeded the license limit and the logon Failed for EngageOne Designer
EngageOne Desktop Interactive Editor
Are there parameter options for handling invalid ZIP Code pieces using MailStream Plus
Resolving "Parameter does not exist" error in Portrait Dialogue after an upgrade
Resolve "unable to move file xxxxxxx from 'filestore' to DOC1 WorkcenterLOCALCACHE folder" when opening an object in EngageOne Designer
Error 'Operation Timed out' observed while testing a Message Template in Portrait Dialogue
How to resolve the error 'MaxItemsInObjectGraph quota' in Portrait Dialogue
Resolve "an invalid character was found in text content' error when opening a report in Report Portal and when launching Message Designer in Portrait Dialogue
Resolve error "A file I/O error occurred. Possible causes of this error may include insufficient disk space, user permissions problem, or time-out." in EngageOne
Error: "The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: SQL Server returned an incomplete response. The connection has been closed."
Solve "ERROR 80021: unable to open the service control manager, error [5]" in EngageOne Vault
Resolve "unable to move file xxxxxxx from 'filestore' to DOC1 WorkcenterLOCALCACHE folder" when opening an object in EngageOne Designer
Error 'Operation Timed out' observed while testing a Message Template in Portrait Dialogue
How to resolve the error 'MaxItemsInObjectGraph quota' in Portrait Dialogue
Resolve Portrait Dialogue: ORA-01591: lock held by in-doubt distributed transaction string
Error "org.xml.sax.SAXParseException: The entity name must immediately follow the '&' in the entity reference" in EngageOne Digital Delivery
Ensuring zip code 11111 (or other invalid ZIP Codes) are not being treated as valid using MailStream Plus
Error "The install4j wizard could not find a Java (TM) Runtime Environment" when installing OpenEDMS
"Could not convert socket to TLS" and "Unable to find valid certification path to requested target" Error Messages When Resetting User Password
How to Resolve Microsoft Distributed Transaction Coordinator (MSDTC) error in Portrait Dialogue
How to understand 'HTTP/1.1 500 Internal Server Error' in EngageOne Server
Doc1 Designer: Error "Cannot insert duplicate key" and Primary Key Violation with PK_ExternalItemUsage while publishing HIP
Characters showing as question marks
Error 'The server process could not be started because the configured identity is incorrect' while trying to sign in to Visual Dialogue
Resolve error "the server process could not be started because the configured identity is incorrect" in Potrait Visual Dialogue
How to resolve installation fails for Microsoft SQL CLR Types in EngageOne Content Author
Error "java.net.BindException: Address already in use: connect" in EngageOne Vault
Resolve "The SELECT permission was denied" error when starting Tomcat for EngageOne Digital Delivery
'Cannot Open Backup Device 'c:*.dbk' Operating system error 5(Access is Denied)' message on SQL Server with EngageOne® Designer
Determining the difference between MM and EMM, T, H, and E trays in letter mailings and when are each used using MailStream Plus
Resolve issue where an exception is thrown when trying to access an object opened by other user in EngageOne Designer
'A font package is required to correctly display the page' message in EngageOne Designer
Resolve COBOL file status 37 error (with Postal Reference Files or other files) in MailStream Plus
How to increase the Send and Recieve timeout in Web.config file in Portrait HQ
Resolve "an invalid character was found in text content' error when opening a report in Report Portal and when launching Message Designer in Portrait Dialogue
Resolve error "A file I/O error occurred. Possible causes of this error may include insufficient disk space, user permissions problem, or time-out." in EngageOne
Error: "The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: SQL Server returned an incomplete response. The connection has been closed."
Solve "ERROR 80021: unable to open the service control manager, error [5]" in EngageOne Vault
Error Could not load file or assembly 'Microsoft.ReportViewer.WebForms' message in Content Author
'The HTTP request is unauthorized with client authentication scheme' message in Portrait Dialogue
Resolve error "SEVERE: Exception sending context initialized event to listener instance of class com.g1.emessaging.webapp.listener.StartupListener" in EngageOne Digital Delivery, formerly eMessaging
Saving attachments in SOAP UI generated by SOAP Request XML
How to find the locale key/USPS Facility Drop Site Key information to populate the MailStream Plus DRPKEY and PLTKEY sub keywords
error: COBOL FILE STATUS=97 FILE=MSWKWK (or other files) FUNCT=OPEN I-O EXT FILE NM=MSWKWK using MailStream Plus
Error 'ORA:02292:integrity constraint violated - child record is found' is observed while deleting a 'User' in Dialogue Admin
'The procedure entry point ucrtbase.terminate could not be located in the dynamic link library' message observed in Portrait Dialogue
Resolving "The RPC server is unavailable", "Access is denied"," Interface not supported", "The remote procedure call failed", "The remote procedure call failed and did not execute"
Vulnerability arising from exposed Java RMI port 1099 on EngageOne Server
Error "There is insufficient free space on disk volume 'c:' to create the database" when restoring EngageOne Designer database
Enable 32-bit application support in Internet information Services Manager in Portrait Dialogue
Resolving *** ERROR *** Invalid Informed Delivery Split xxxxxxx - P ATTR x using MailStream Plus
Adding Carriage Return/Line Feed (CR/LF) in QR code/Barcode in EngageOne Designer
Fatal SSH error With EDGE client - "Couldn't agree on a client-to-server cipher"
Error "Unable to connect to the database. Login failed for user 'DOC1Login" in EngageOne Designer
Resolve error "service terminated with service-specific error incorrect function" while starting Quadstone portal websrver qp2.2A in Portrait SSA
URL and email domain for users of the Precisely Data Experience and whitelisting
'SSL Certificate add failed, Error: 183' message observed in EngageOne Inform
Resolve error operation cannot be performed on database "mail360dm" because it is involved in a database mirroring session when upgrading Mail360 Data Manager/EngageOne Delivery Audit/EngageOne Inform
Error: "no character data is allowed in content model" during XML import in EngageOne Designer
How to resolve application hangs/freezes, "access violation", and "APPCRASH" event log errors in Portrait Dialogue
Raising a software or data enhancement request
'org.xml.sax.SAXParseException: src-resolve: Cannot resolve the name' message in EngageOne Server
'java.sql.SQLException: Invalid argument(s) in call' message while Batch execution in EngageOne Server
Resolve 'Something went wrong :: javax.mail.MessagingException: Exception reading response' in EngageOne Digital Delivery (formerly E-Messaging)
Error "An add-on for this website failed to run" in EngageOne Interactive Editor (EngageOne Server)
Setting the Language using environment variable LC_ALL and LANG in UNIX OS in EngageOne Generate
Resolving the error: ABEND=S222 U0000 REASON= 00000000 using Mail360 Manager on z/OS
Error: 'The system cannot find the batch label specified - append_lib' in EngageOne Server when running NA Batch
"Missing Shortcut Windows is searching for ..." or "The system cannot find the file specified" type errors in MailStream Plus on Windows
Resolve error 'ORA-06650: line 1, column 7: PLS-00201:identifier 'domain:procedure' must be declared' in Portrait Dialogue
Resolve error "Program received signal SIGSEGV, Segmentation fault." in EngageOne Vault
EngageOne. Synchronous request/response of deliverDocument webservice with use of FAX output channel
'Import of Microsoft Distributed Transaction Coordinator (MS DTC) transaction failed' message in Portrait Dialogue
Portrait Miner : "java.io.IOException: There is not enough space on the disk" error running a build script
Error "Sys.WebForms.PageRequestManagerServerErrorException: An unknown error occurred while processing the request on the server" in EngageOne ContentAuthor
How to resolve error 'The client version you are using does not match the server version' in Portrait Miner
"Unknown object type 'SEQUENCE' used in a CREATE, DROP, or ALTER statement." message in EngageOne Server 4.4.x
Portrait Dialogue - DCOM Error 1053 attempting to start the service srvcMHDialog with arguments
Resolve error 'Failed to connect to server' while running create database script in Portrait Explorer
Resolve '403 - Forbidden: Access is denied' while accessing Num Server Web
How to Send SMS or email with URLs as text, not a hyperlink
Error 'ORA-02049: timeout: distributed transaction waiting for lock' in Portrait Dialogue
Error: USER COMPLETION CODE=4083 REASON CODE=00000004 using MailStream Plus on z/OS
How to resolve E COBOL FILE STATUS=35 FILE=MSRFDC FUNCT=OPEN EXT FILE NM=MSRFDC (or other files) using MailStream Plus
Resolve "GET request for "http://xxxxxxx:8082/OpenAM/json/EngageOne/groups/groupname" resulted in 404 (Not Found); invoking error handler" after install of EngageOne Server v4.4.4
How do you contact the USPS PostalOne! HelpDesk
MailStream Plus- Standard Mail- Why might a smaller Carrier Route not get the High-Density (HD) or High-Density Plus (HDP) rates
Resolving error ABEND CODE=U4083 REASON=00000004 CEE0374C CONDITION=CEE3206S using testing Mail360 Manager IVPFILE test job
Resolve error "Memory fault(coredump)" while running Doc1gen
URL links not working on Apple iOS when using PDF output from EngageOne Designer
Error "javax.mail.AuthenticationFailedException: EOF on socket" in EngageOne Deliver
How to have the SSIS packages run on a server other than the main database in Portrait HQ
Difference between LDAP and OpenLDAP within EDGE
Resolve error "The application was unable to start correctly (0xc0000142). Click OK to close the application" in DOC1 Designer
'Token StartElement in state EndRootElement would result in an invalid XML document.' message in EngageOne Designer
EngageOne :Error ORA-1691 unable to extend lobsegment XXXXXXX.SYS_LOB005$$ by 1024 in tablespace XXXXX
'Error applying transforms. Verify that the specified transform paths are valid' message in EngageOne Designer
COBOL File Status 93 error on MSMDSFB file (or other files) in MailStream Plus
How to configure ports for DTC to Work Through a Firewall with Portrait Dialogue
Resolving the error 'COBOL FILE STATUS=39 FILE=MSIDCMI FUNCT=OPEN EXT FILE NM=MSIDCMI' using MailStream Plus
Resolve issue where a PDF with no content gets generated as a result of 'PreviewDocument' Web Service call in EngageOne
Splitting AFP or Postscript EngageOne Enrichment
ERROR 74722: Invalid character value for cast specification in EngageOne Vault
Portrait Dialogue error: [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied while performing RefreshSystemData in SQL Server
Resolve error "Interface not supported" on windows XP machine with 2008 server for Portrait Dialogue
'New Transaction cannot enlist in the specified transaction coordinator' message in Portrait Dialogue
Error, the session count has exceeded the license limit and the logon Failed for EngageOne Designer
EngageOne Desktop Interactive Editor
Are there parameter options for handling invalid ZIP Code pieces using MailStream Plus
Resolving "Parameter does not exist" error in Portrait Dialogue after an upgrade
Resolve "unable to move file xxxxxxx from 'filestore' to DOC1 WorkcenterLOCALCACHE folder" when opening an object in EngageOne Designer
Error 'Operation Timed out' observed while testing a Message Template in Portrait Dialogue
How to resolve the error 'MaxItemsInObjectGraph quota' in Portrait Dialogue
Downloads
Portrait Interaction Optimizer does not currently offer self-service downloads. Please raise a case via the Customer portal or Partner portal for Portrait Interaction Optimizer downloads.
Licenses
Portrait Interaction Optimizer does not currently offer self-service license keys. Please raise a case via the Customer portal or Partner portal for Portrait Interaction Optimizer license requests.
