Syncsort Capacity Management
Documentation
Articles
Protect against >100 or <0 data processing into the database
DF file ParseError - UnrecognisedDataLine
Corrupt / Broken targets
ERROR: Class Not Found in Syncsort Capacity Management applications
SFTP error trying to send capture profile to target
Unable to import iSeries Template
Using Acquire for Windows to capture Oracle data fails despite all userids/passwords and permissions being correctly set.
In System Manager's Control Center Event Log you may see Athene Exception* 1008 messages
Will Syncsort Capacity Management support CMIS database encryption?
The athene® Portal for any version before 10.10 will no longer open when using the Chrome browser. The /install Silverlight/" icon appears even if Silverlight is installed."
In System Manager's Control Center Event Log you may see /Athene Exception* 1007 This interval has been skipped. Key performance data is missing (service started after Acquire?)/""
Receving ERRFILES for Oracle databases upon file capture - Error 6 initializing SQL*Plus
Encryption Error: "Encryption not supported on the client" is observed while performing tasks on Syncsort Capacity Management Programs
ParseError Event in Control Center "TooFewChildGroups" - zLinux data
Acquire for Linux installs but any compiled program (abut APMacctcom pacctcopy) fails with a floating point exception. Data is not captured.
How to reprocess data into Syncsort Capacity Management for z/OS?
Duplicate Entry CCEvent Message with Integrator data.
Housekeeping the data in the Athene database
Chart Annotation font colour or alignment not working
Service View - Services Tree selector
Error in Schedule Editor - Bulletins not being generated - "Could not find the data source specified within"
"bin/APMcapture: Cannot create" Linux mail output
Saving a chart template points to the incorrect tree view
Exception *1005 The version number in the PerfText file is incorrect
CICS transaction task CP time values are much higher than they should be / much higher than they can be.
The file suffix or interval extension is .1000 and does not increment on a UNIX or Linux target. No data is being processed by Control Center.
Integrator receiving an unexpected error
Solaris systems appear to capture files and Control Center collects and process them but there is no system data is in the database.
System Manager: "error creating the target. You may still attempt to save, but you should ensure that all fields are set correctly."
License file provided with installation of Athene, but is not in the Licensing directory
Checking Concentrator's details for connection to the Control Center
WMI data not getting captured
Upgrade database fails with /Unable to connect to Database <DB Name>/""
Control Center Event Error "No matching period in the a_u_acc_Period table" / “No matching period in the a_u_acczone_Period table"
Acquire for z/OS when run on a mainframe with PROCVIEW=CORE set (i.e. zIIP processors presenting as 2 logical threads) generates incorrect data.
Installing Application Initialization 1.0 for IIS 7.5 not supported when using shared configuration
Saving a Reporting Dashboard or Service View with a description of 500 characters which includes Quotation marks("")
Import file format for Accounts.exe
Mass edit of compression flag for Windows targets
Saving the Job while the AtheneJS is pending a job cancels that run
Bad AC files being produced from Linux/Unix targets where the data files are only 1KB in size
mfc110u.dll is missing error message when using Athene feature programs
Webservice <name> does not exist or cannot be accessed on the network error when collecting from vCenter 6.7 or later
IDS_103 error when selecting a linked CMIS in groups
Control Center shows error message: 'Athene Exception* 1000 /Memory/" is a multiple instance object so it cannot be used to update a single instance table'"
Portal - Hanging when loading a chart with two data points
'Start new period' messages continually seen in System Manager for a UNIX target and all files have odd number suffixes
Windows Event Application Error
The athene® Portal for any version before 10.10 will no longer open when using the Chrome browser. The /install Silverlight/" icon appears even if Silverlight is installed."
In System Manager's Control Center Event Log you may see /Athene Exception* 1007 This interval has been skipped. Key performance data is missing (service started after Acquire?)/""
How to use Microsoft's WBEMTEST utility to confirm remote access to WMI
Acquire password change
Acquire for z/OS and z16 support
Object reference not set to an instance of an object
Timeouts occurring in Control Center
Acquire target disabled when importing targets using Bulk Target Manager
Error creating new target using bulk insert
Memory leak while AtheneCC.exe is running
Memory % metric showing unexpected numbers
Protect against >100 or <0 data processing into the database
DF file ParseError - UnrecognisedDataLine
Corrupt / Broken targets
Metrics are missing from the Acquire from a Windows Server 2019
Solaris 'pacct' records time printed as UTC causes Control Center to discard all accounting data
Control Center not processing all files
Data Management - Overlapping periods
APMconfg2 override is not working
Linux data appearing as NULL in the database
ERROR: Class Not Found in Syncsort Capacity Management applications
SFTP error trying to send capture profile to target
Unable to import iSeries Template
Using Acquire for Windows to capture Oracle data fails despite all userids/passwords and permissions being correctly set.
In System Manager's Control Center Event Log you may see Athene Exception* 1008 messages
Will Syncsort Capacity Management support CMIS database encryption?
The athene® Portal for any version before 10.10 will no longer open when using the Chrome browser. The /install Silverlight/" icon appears even if Silverlight is installed."
In System Manager's Control Center Event Log you may see /Athene Exception* 1007 This interval has been skipped. Key performance data is missing (service started after Acquire?)/""
Receving ERRFILES for Oracle databases upon file capture - Error 6 initializing SQL*Plus
Encryption Error: "Encryption not supported on the client" is observed while performing tasks on Syncsort Capacity Management Programs
ParseError Event in Control Center "TooFewChildGroups" - zLinux data
Acquire for Linux installs but any compiled program (abut APMacctcom pacctcopy) fails with a floating point exception. Data is not captured.
The following error pops up when trying to open a schedule that contains Word documents in Schedule Editor
Control Center being prevented from starting up. "Critical error initialising Control Center"
The old Portal desktop icon has not been removed after upgrading
How to use Athene with IP v6?
HTTP Error 500.19 - Internal Server Error
File collection error from Linux SSH target - Win32 Error [The parameter is incorrect]
How to reprocess data into Syncsort Capacity Management for z/OS?
Duplicate Entry CCEvent Message with Integrator data.
Housekeeping the data in the Athene database
After upgrading Acquire you a see TooFewFieldsOnLine errors for Oracle targets.
Is the VMware vCenter Linux appliance supported?
"An unexpected error has occurred" after removing and adding back in a Category in the Portal
RESTful API script is causing Control Center to crash
Data Management unable to pick up a Database or list Databases on a SQL Server.
Job Scheduler fails to upgrade if installed in a non-default directory
Chart Annotation font colour or alignment not working
Service View - Services Tree selector
Error in Schedule Editor - Bulletins not being generated - "Could not find the data source specified within"
"bin/APMcapture: Cannot create" Linux mail output
Saving a chart template points to the incorrect tree view
Exception *1005 The version number in the PerfText file is incorrect
CICS transaction task CP time values are much higher than they should be / much higher than they can be.
The file suffix or interval extension is .1000 and does not increment on a UNIX or Linux target. No data is being processed by Control Center.
Integrator receiving an unexpected error
Solaris systems appear to capture files and Control Center collects and process them but there is no system data is in the database.
System Manager: "error creating the target. You may still attempt to save, but you should ensure that all fields are set correctly."
License file provided with installation of Athene, but is not in the Licensing directory
Checking Concentrator's details for connection to the Control Center
WMI data not getting captured
Upgrade database fails with /Unable to connect to Database <DB Name>/""
Control Center Event Error "No matching period in the a_u_acc_Period table" / “No matching period in the a_u_acczone_Period table"
Acquire for z/OS when run on a mainframe with PROCVIEW=CORE set (i.e. zIIP processors presenting as 2 logical threads) generates incorrect data.
Installing Application Initialization 1.0 for IIS 7.5 not supported when using shared configuration
Saving a Reporting Dashboard or Service View with a description of 500 characters which includes Quotation marks("")
Import file format for Accounts.exe
Mass edit of compression flag for Windows targets
Processing z/OS data is taking several hours
Portal - Not returning a chart
Reports of poor performance in a Citrix environment running under VMware.
Reported vs Estimated Metrics
Tracing VMware data capture issues
Integrator Templates fail to upgrade
Saving the Job while the AtheneJS is pending a job cancels that run
Bad AC files being produced from Linux/Unix targets where the data files are only 1KB in size
mfc110u.dll is missing error message when using Athene feature programs
How to capture VMware vCenter data when the vCenter Application is located on a Linux device.
File collection issue from Windows 2019
Integrator template Error - An error occurred on the serve
Too many events to display them all - Control Center Events
How to change the date format in Chrome.
Job Scheduler service failing to start
Webservice <name> does not exist or cannot be accessed on the network error when collecting from vCenter 6.7 or later
IDS_103 error when selecting a linked CMIS in groups
Control Center shows error message: 'Athene Exception* 1000 /Memory/" is a multiple instance object so it cannot be used to update a single instance table'"
Error 26352 when installing the Portal
This article has an attachment of the known issues found in athene® 10.20
Scheduled report missing midnight timestamps in Excel
Share failed with 'An extended error has occurred'
Windows acquire stopped working
Saving a Reporting Dashboard and immediately creating a new one, the new dashboard has the old Dashboard's name.
Portal - Hanging when loading a chart with two data points
'Start new period' messages continually seen in System Manager for a UNIX target and all files have odd number suffixes
Windows Event Application Error
Acquire for z/OS abends S213-C8
After installing the athene® JS with a non-standard port number for SQL Server the configuration file contains incorrect information and the JS will not work.
When are "bad files" deleted?
When zooming into a chart using the 'click and drag' feature, the Y axis appears broken
Edge Browser Keyboard Navigation - Portal
Portal support for Microsoft Edge based on Chromium
Schedule runs manually and not automatically
How to reprocess data into Syncsort Capacity Management for z/OS?
SFTP error trying to send capture profile to target
Windows acquire stopped working
System Manager: "Password Encryption failed with CryptographicException: Object already exists."
How to change the date format in Chrome.
Solaris 11.4 toleration - NoMatchingTemplate
Service View - Services Tree selector
Metrics are missing from the Acquire from a Windows Server 2019
Is the VMware vCenter Linux appliance supported?
When do I need to get a new license for SCM?
SQL Server timeouts with Acquire for z/OS 11.10.6 onwards
SQL Target created but there is no data.
System Manager reporting "unexpected error" after Bulk Target Import
Rebuild indexes job does not recognize SQL Server Enterprise Edition
Control Center Event Error message "The performance text map is corrupt"
Error in Schedule Editor - Bulletins not being generated - "Could not find the data source specified within"
Acquire for z/OS 10.20 unable to process CICS TS 5.3 records
Upgrade database fails with /Unable to connect to Database <DB Name>/""
Control Center being prevented from starting up. "Critical error initialising Control Center"
Acquire for Linux installs but any compiled program (abut APMacctcom pacctcopy) fails with a floating point exception. Data is not captured.
Job Scheduler fails to upgrade if installed in a non-default directory
Some Metrics but not all are being captured from a Linux Target
Unable to zoom into Service View Dashboard Chart
Unable to perform desired calculation for a metric in Athene Portal
Unable to delete an Integrator template
TLS 1.0 was disabled on the server Athene is installed on. As a result, Athene can no longer connect to the SQL Server
Outages report figures appearing incorrect
Data Management - Overlapping periods
Timeouts occurring in Control Center
An unexpected error occurred when deleting a ServiceView - MSDTC
Data Management unable to pick up a Database or list Databases on a SQL Server.
Share failed with 'An extended error has occurred'
Product support timetable
Data volumes at a folder level query
Processing z/OS data is taking several hours
1515: Invalid SFTP packet received [Connection or authentication failure][ (nnnnn) SFTP connection to (IP address or name)] - Control Center event message
TLS 1.0 has been disabled in Athene 11.XX - Cannot run Data Analyst and Reports
On opening the athene(r) Portal to use a chart template it crashes with long error messages including the phrase:
Installing Application Initialization 1.0 for IIS 7.5 not supported when using shared configuration
The athene® Portal for any version before 10.10 will no longer open when using the Chrome browser. The /install Silverlight/" icon appears even if Silverlight is installed."
Protect against >100 or <0 data processing into the database
How to reset the number of active users in the license
Integrator template Error - An error occurred on the serve
The attributes of the APM_FILE_EXTN.TXT file can become corrupted causing the APM_MANAGER task in Acquire for OpenVMS to fail.
XXXX.axm611: Unable to refresh the Advisor Bulletin: Error Number: -2147157502 Description: 64002 Bulletin did not finish processing successfully: 70: Permission denied
Portal - Hanging when plotting a chart
Attempting to process data into an Integrator target results in a message of 'The EXECUTE permission was denied on the object 'sp_tablecollations_<n>' in System Manager.
Saving a Reporting Dashboard or Service View with a description of 500 characters which includes Quotation marks("")
Control Center Event Error "No matching period in the a_u_acc_Period table" / “No matching period in the a_u_acczone_Period table"
Uninstalling the UNIX Acquire
How to reset the number of active users in the license
Integrator template Error - An error occurred on the serve
The attributes of the APM_FILE_EXTN.TXT file can become corrupted causing the APM_MANAGER task in Acquire for OpenVMS to fail.
XXXX.axm611: Unable to refresh the Advisor Bulletin: Error Number: -2147157502 Description: 64002 Bulletin did not finish processing successfully: 70: Permission denied
Schedule runs manually and not automatically
How to reprocess data into Syncsort Capacity Management for z/OS?
SFTP error trying to send capture profile to target
SUSE 12 SP3 toleration - NoMatchingTemplate
How to create a series file with only one date / time column per metric
Infrequent Control Center access to path denied errors
Control Center is in a lurking state
When zooming into a chart using the 'click and drag' feature, the Y axis appears broken
In System Manager's Control Center Event Log you may see /Error decrypting AuthValue in System Manager/""
Windows acquire stopped working
System Manager: "Password Encryption failed with CryptographicException: Object already exists."
How to change the date format in Chrome.
Object reference not set to an instance of an object
How to capture VMware vCenter data when the vCenter Application is located on a Linux device.
'Start new period' messages continually seen in System Manager for a UNIX target and all files have odd number suffixes
Why is the Data Last Retrieved field accurate for a Virtual Center but inaccurate for its VMware hosts and guests
Protect against increased field widths in the UNIX Acquire
Bad AC files being produced from Linux/Unix targets where the data files are only 1KB in size
Solaris 11.4 toleration - NoMatchingTemplate
Service View - Services Tree selector
Metrics are missing from the Acquire from a Windows Server 2019
APMConfg.txt turns to APMConfg.bad.txt with capture from vCenter VM's via Windows Acquire - NTCapCon
In System Manager's Control Center Event Log you may see /Athene Exception* 1001 There is no performance text map available/"."
Known Issues in Athene 11.10
Data from a VMware guest system not visible in Athene CAS-210203-000008
HTTP Error 500.19 - Internal Server Error
When attempting to access the Portal via Chrome repeatedly presented with the logon box.
Is the VMware vCenter Linux appliance supported?
When do I need to get a new license for SCM?
SQL Server timeouts with Acquire for z/OS 11.10.6 onwards
Corrupt / Broken targets
Acquire for z/OS abends S213-C8
Scheduled report missing midnight timestamps in Excel
Integrator receiving an unexpected error
mfc110u.dll is missing error message when using Athene feature programs
Mass edit of compression flag for Windows targets
SQL Target created but there is no data.
System Manager reporting "unexpected error" after Bulk Target Import
Rebuild indexes job does not recognize SQL Server Enterprise Edition
Control Center Event Error message "The performance text map is corrupt"
Error in Schedule Editor - Bulletins not being generated - "Could not find the data source specified within"
Acquire for z/OS 10.20 unable to process CICS TS 5.3 records
Upgrade database fails with /Unable to connect to Database <DB Name>/""
Control Center being prevented from starting up. "Critical error initialising Control Center"
Acquire for Linux installs but any compiled program (abut APMacctcom pacctcopy) fails with a floating point exception. Data is not captured.
Job Scheduler fails to upgrade if installed in a non-default directory
Some Metrics but not all are being captured from a Linux Target
Unable to zoom into Service View Dashboard Chart
IDS_103 error when selecting a linked CMIS in groups
RESTful API script is causing Control Center to crash
In System Manager's Control Center Event Log you may see /Error reading archive: /"Attempted to access **** past its end./" Cause 3/""
Edge Browser Keyboard Navigation - Portal
How to move the Syncsort Capacity Management application or Database to new environment
Will Syncsort Capacity Management support CMIS database encryption?
Unable to perform desired calculation for a metric in Athene Portal
Unable to delete an Integrator template
TLS 1.0 was disabled on the server Athene is installed on. As a result, Athene can no longer connect to the SQL Server
System.ServiceModel.ProtocolException: [UnexpectedHttpResponseCode]
Athene Core product icons missing after reinstall
Control Center cannot connect to a new target with Putty
In System Manager's Control Center Event Log you may see /Athene Exception* 1007 This interval has been skipped. Key performance data is missing (service started after Acquire?)/""
How to use Athene with IP v6?
"bin/APMcapture: Cannot create" Linux mail output
Outages report figures appearing incorrect
Data Management - Overlapping periods
Timeouts occurring in Control Center
Receving ERRFILES for Oracle databases upon file capture - Error 6 initializing SQL*Plus
Windows Event Application Error
The old Portal desktop icon has not been removed after upgrading
HTTP Error 401.2 - Unauthorized
File collection issue from Windows 2019
Checking Concentrator's details for connection to the Control Center
An unexpected error occurred when deleting a ServiceView - MSDTC
Data Management unable to pick up a Database or list Databases on a SQL Server.
Share failed with 'An extended error has occurred'
Product support timetable
Data volumes at a folder level query
Processing z/OS data is taking several hours
1515: Invalid SFTP packet received [Connection or authentication failure][ (nnnnn) SFTP connection to (IP address or name)] - Control Center event message
TLS 1.0 has been disabled in Athene 11.XX - Cannot run Data Analyst and Reports
On opening the athene(r) Portal to use a chart template it crashes with long error messages including the phrase:
Installing Application Initialization 1.0 for IIS 7.5 not supported when using shared configuration
The athene® Portal for any version before 10.10 will no longer open when using the Chrome browser. The /install Silverlight/" icon appears even if Silverlight is installed."
Protect against >100 or <0 data processing into the database
How to reset the number of active users in the license
Integrator template Error - An error occurred on the serve
The attributes of the APM_FILE_EXTN.TXT file can become corrupted causing the APM_MANAGER task in Acquire for OpenVMS to fail.
XXXX.axm611: Unable to refresh the Advisor Bulletin: Error Number: -2147157502 Description: 64002 Bulletin did not finish processing successfully: 70: Permission denied
Portal - Hanging when plotting a chart
Attempting to process data into an Integrator target results in a message of 'The EXECUTE permission was denied on the object 'sp_tablecollations_<n>' in System Manager.
Saving a Reporting Dashboard or Service View with a description of 500 characters which includes Quotation marks("")
Control Center Event Error "No matching period in the a_u_acc_Period table" / “No matching period in the a_u_acczone_Period table"
Uninstalling the UNIX Acquire
Webservice <name> does not exist or cannot be accessed on the network error when collecting from vCenter 6.7 or later
APMconfg2 override is not working
Portal Admin job loses properties during 'Save As'
Concentrator is not connecting to targets
Empty Box Under 'Please select the Services you want to report on' in Service View Settings
Support of TLS 1.2 for VMware data capture
How to move the Syncsort Capacity Management application or Database to new environment
Acquire for z/OS and z16 support
Schedule runs manually and not automatically
Known Issues in Athene 11.10
In System Manager's Control Center Event Log you may see /Athene Exception* 1007 This interval has been skipped. Key performance data is missing (service started after Acquire?)/""
How to reprocess data into Syncsort Capacity Management for z/OS?
SFTP error trying to send capture profile to target
When do I need to get a new license for SCM?
TLS 1.0 was disabled on the server Athene is installed on. As a result, Athene can no longer connect to the SQL Server
An unexpected error occurred when deleting a ServiceView - MSDTC
XXXX.axm611: Unable to refresh the Advisor Bulletin: Error Number: -2147157502 Description: 64002 Bulletin did not finish processing successfully: 70: Permission denied
Object reference not set to an instance of an object
Webservice <name> does not exist or cannot be accessed on the network error when collecting from vCenter 6.7 or later
APMconfg2 override is not working
System Manager: "error creating the target. You may still attempt to save, but you should ensure that all fields are set correctly."
Housekeeping the data in the Athene database
Athene and the TLS 1.0 network security protocol
WMI data not getting captured
Special characters for passwords for System Manager, relating to Linux targets.
TLS 1.0 has been disabled in Athene 11.XX - Cannot run Data Analyst and Reports
Attempting to process data into an Integrator target results in a message of 'The EXECUTE permission was denied on the object 'sp_tablecollations_<n>' in System Manager.
Unable to delete an Integrator template
APMConfg.txt turns to APMConfg.bad.txt with capture from vCenter VM's via Windows Acquire - NTCapCon
'No matching template' errors for 'cf' files from AIX systems
Control Center not processing all files
Data Management - Overlapping periods
Acquire target disabled when importing targets using Bulk Target Manager
In System Manager's Control Center Event Log you may see a /PDBupdateError/" with /"Description: Joining into 'a_u_sys_Summary': Join by Index requires all tables to have the same number of rows/".
Upgrade database fails with /Unable to connect to Database <DB Name>/""
mfc110u.dll is missing error message when using Athene feature programs
Saving a Reporting Dashboard and immediately creating a new one, the new dashboard has the old Dashboard's name.
Exception *1005 The version number in the PerfText file is incorrect
Scheduled report missing midnight timestamps in Excel
Metrics are missing from the Acquire from a Windows Server 2019
Rebuild indexes job does not recognize SQL Server Enterprise Edition
Define a report instance list and Reporting Configuration Manager slow to populate
With the Portal is there a way to set which account IIS will use instead of using the default of domain\machinename$?
The file suffix or interval extension is .1000 and does not increment on a UNIX or Linux target. No data is being processed by Control Center.
A Database Error Occurred on the Server - Portal
Integrator template Error - An error occurred on the serve
On opening the athene(r) Portal to use a chart template it crashes with long error messages including the phrase:
Duplicate Entry CCEvent Message with Integrator data.
'No matching template' messages are shown in System Manager for data from 'iostat' - file names of the form yyyymmddhhmmss_asIOnnnnnnnn.sss. Data for I/O devices is not stored.
Acquire password change
How to capture VMware vCenter data when the vCenter Application is located on a Linux device.
How do I enable the tracing for the report Generator
Unable to validate credentials for CC account that is different to Scheduler account, if it is using a build-in account.
APR Outages reports incorrect
VMware host CPU seconds metric missing
Installing Application Initialization 1.0 for IIS 7.5 not supported when using shared configuration
The athene® Portal for any version before 10.10 will no longer open when using the Chrome browser. The /install Silverlight/" icon appears even if Silverlight is installed."
The attributes of the APM_FILE_EXTN.TXT file can become corrupted causing the APM_MANAGER task in Acquire for OpenVMS to fail.
Solaris systems appear to capture files and Control Center collects and process them but there is no system data is in the database.
Reported vs Estimated Metrics
Control Center cannot connect to a new target with Putty
Linux targets that have been rebuilt and are no longer able to connect with Control Center
Athene Error - "Error encountered by Athene Acquire unable to find object No.0xe6 type in performance data block"
In System Manager's Control Center Event Log you may see a /PDBupdateError/" with /"Description: Joining into 'a_u_sys_Summary': Join by Index requires all tables to have the same number of rows/".
The attributes of the APM_FILE_EXTN.TXT file can become corrupted causing the APM_MANAGER task in Acquire for OpenVMS to fail.
Solaris systems appear to capture files and Control Center collects and process them but there is no system data is in the database.
Reported vs Estimated Metrics
How to move the Syncsort Capacity Management application or Database to new environment
Acquire for z/OS and z16 support
Schedule runs manually and not automatically
ERROR: Class Not Found in Syncsort Capacity Management applications
How to reset the number of active users in the license
Job Scheduler fails to upgrade if installed in a non-default directory
1515: Invalid SFTP packet received [Connection or authentication failure][ (nnnnn) SFTP connection to (IP address or name)] - Control Center event message
Concentrator - Unable to connect to Control Center
Support of TLS 1.2 for VMware data capture
Known Issues in Athene 11.10
In System Manager's Control Center Event Log you may see /Athene Exception* 1007 This interval has been skipped. Key performance data is missing (service started after Acquire?)/""
How to reprocess data into Syncsort Capacity Management for z/OS?
SFTP error trying to send capture profile to target
When do I need to get a new license for SCM?
TLS 1.0 was disabled on the server Athene is installed on. As a result, Athene can no longer connect to the SQL Server
An unexpected error occurred when deleting a ServiceView - MSDTC
XXXX.axm611: Unable to refresh the Advisor Bulletin: Error Number: -2147157502 Description: 64002 Bulletin did not finish processing successfully: 70: Permission denied
Object reference not set to an instance of an object
Webservice <name> does not exist or cannot be accessed on the network error when collecting from vCenter 6.7 or later
APMconfg2 override is not working
System Manager: "error creating the target. You may still attempt to save, but you should ensure that all fields are set correctly."
File collection error from Linux SSH target - Win32 Error [The parameter is incorrect]
HTTP Error 500.19 - Internal Server Error
In System Manager's Control Center Event Log you may see:
Tracing VMware data capture issues
Windows Athene Acquire not collecting files
Windows Acquire Standard Tracing
Housekeeping the data in the Athene database
Athene and the TLS 1.0 network security protocol
WMI data not getting captured
The following error pops up when trying to open a schedule that contains Word documents in Schedule Editor
Integrator Templates fail to upgrade
File collection issue from Windows 2019
License file provided with installation of Athene, but is not in the Licensing directory
Saved reporting dashboard not displaying
Portal - "a database error occurred on the server" when selecting database or chart creation
Special characters for passwords for System Manager, relating to Linux targets.
TLS 1.0 has been disabled in Athene 11.XX - Cannot run Data Analyst and Reports
Attempting to process data into an Integrator target results in a message of 'The EXECUTE permission was denied on the object 'sp_tablecollations_<n>' in System Manager.
Timeouts occurring in Control Center
PDBUpdateError - "Cannot insert Duplicate Key"
Memory leak while AtheneCC.exe is running
System Manager Event Log Error Around Unsupported NZ Compressed Files
'No matching template' messages when processing Linux file system data (asdf or azdf files).
System Manager: "Password Encryption failed with CryptographicException: Object already exists."
Unable to delete an Integrator template
APMConfg.txt turns to APMConfg.bad.txt with capture from vCenter VM's via Windows Acquire - NTCapCon
'No matching template' errors for 'cf' files from AIX systems
How to use Microsoft's WBEMTEST utility to confirm remote access to WMI
Memory % metric showing unexpected numbers
In System Manager's Control Center Event Log you may see /Error decrypting AuthValue in System Manager/""
Integrator receiving an unexpected error
In System Manager's Control Center Event Log you may see /Athene Exception* 1001 There is no performance text map available/"."
Receving ERRFILES for Oracle databases upon file capture - Error 6 initializing SQL*Plus
Control Center not processing all files
Data Management - Overlapping periods
Acquire target disabled when importing targets using Bulk Target Manager
Error creating new target using bulk insert
Data from a VMware guest system not visible in Athene CAS-210203-000008
Infrequent Control Center access to path denied errors
Control Center cannot connect to a new target with Putty
Linux targets that have been rebuilt and are no longer able to connect with Control Center
Athene Error - "Error encountered by Athene Acquire unable to find object No.0xe6 type in performance data block"
In System Manager's Control Center Event Log you may see a /PDBupdateError/" with /"Description: Joining into 'a_u_sys_Summary': Join by Index requires all tables to have the same number of rows/".
Upgrade database fails with /Unable to connect to Database <DB Name>/""
mfc110u.dll is missing error message when using Athene feature programs
Windows acquire stopped working
Corrupt / Broken targets
Will Syncsort Capacity Management support CMIS database encryption?
Job Scheduler service failing to start
Linux data appearing as NULL in the database
Control Center shows error message: 'Athene Exception* 1000 /Memory/" is a multiple instance object so it cannot be used to update a single instance table'"
Saving a Reporting Dashboard and immediately creating a new one, the new dashboard has the old Dashboard's name.
Exception *1005 The version number in the PerfText file is incorrect
Scheduled report missing midnight timestamps in Excel
Metrics are missing from the Acquire from a Windows Server 2019
Rebuild indexes job does not recognize SQL Server Enterprise Edition
Define a report instance list and Reporting Configuration Manager slow to populate
With the Portal is there a way to set which account IIS will use instead of using the default of domain\machinename$?
The file suffix or interval extension is .1000 and does not increment on a UNIX or Linux target. No data is being processed by Control Center.
A Database Error Occurred on the Server - Portal
Integrator template Error - An error occurred on the serve
On opening the athene(r) Portal to use a chart template it crashes with long error messages including the phrase:
Duplicate Entry CCEvent Message with Integrator data.
'No matching template' messages are shown in System Manager for data from 'iostat' - file names of the form yyyymmddhhmmss_asIOnnnnnnnn.sss. Data for I/O devices is not stored.
Acquire password change
How to capture VMware vCenter data when the vCenter Application is located on a Linux device.
How to change the date format in Chrome.
DF file ParseError - UnrecognisedDataLine
"An unexpected error has occurred" after removing and adding back in a Category in the Portal
How do I enable the tracing for the report Generator
Unable to validate credentials for CC account that is different to Scheduler account, if it is using a build-in account.
APR Outages reports incorrect
VMware host CPU seconds metric missing
Installing Application Initialization 1.0 for IIS 7.5 not supported when using shared configuration
The athene® Portal for any version before 10.10 will no longer open when using the Chrome browser. The /install Silverlight/" icon appears even if Silverlight is installed."
The attributes of the APM_FILE_EXTN.TXT file can become corrupted causing the APM_MANAGER task in Acquire for OpenVMS to fail.
Solaris systems appear to capture files and Control Center collects and process them but there is no system data is in the database.
Reported vs Estimated Metrics
Downloads
Syncsort Capacity Management contains self-service downloads within Precisely Data Experience for user accounts with active entitlements:
For more details, please see the Precisely Data Experience user guide.
- Go to Precisely Data Experience.
- Select My Software Products. You may be prompted for a login if not already authenticated.
- Select on the product to download. Product naming conventions may slightly differ and other products may also display.
- Once within a product, the latest version will be displayed by default and older versions can be selected via the Release dropdown.
- Select any product file to download.
For more details, please see the Precisely Data Experience user guide.
Licenses
Syncsort Capacity Management does not currently offer self-service license keys. Please raise a case via the Customer portal or Partner portal for Syncsort Capacity Management license requests.
